CREDIT REPAIR SPECIALIST + CRM & LEAD MANAGEMENT Long-Term Opportunity | U.S.-Based Credit & Business Funding Company

We are a growing U.S.-based personal credit repair & business funding company looking for an experienced Credit Repair Specialist who can also help manage our CRM, leads and social media marketing.

This is NOT a general VA position.

Credit repair experience is important for this role. We are looking for someone who understands U.S. consumer credit and can help us manage clients from the time they become a lead through their credit repair journey and eventually into business funding preparation when applicable.

RESPONSIBILITIES:

CREDIT REPAIR & CLIENT FILES

• Review Experian, Equifax & TransUnion credit reports
• Identify collections, charge-offs, late payments, inquiries, inaccurate reporting and other negative items
• Prepare and manage dispute rounds
• Review dispute results and determine appropriate next steps
• Track negative items removed vs. remaining
• Maintain detailed client files and documentation
• Follow up on missing client documents
• Assist with client onboarding and ongoing file management
• Help with credit profile optimization and business funding preparation

FTC / CFPB / COMPLIANCE

• Experience with FTC ---------- reports and identity-theft related files
• Knowledge of CFPB complaints and escalation processes
• Understanding of FCRA & FDCPA
• Properly document disputes, complaints, results and client communications

CRM & LEAD MANAGEMENT

• Keep our CRM clean, organized and updated
• Enter and manage new leads
• Track leads through the sales/client pipeline
• Follow up with potential clients
• Make sure leads do not fall through the cracks
• Update client statuses, notes, documents and follow-up dates
• Help identify clients who may be ready for additional services or business funding

SOCIAL MEDIA & MARKETING

• Help manage our business social media accounts
• Create and schedule credit education and promotional content
• Respond to social media inquiries and potential leads
• Help turn social media engagement into consultations/leads
• Track incoming leads and where they came from
• Help us stay consistent with posting and marketing
• Assist with simple Canva graphics/content when needed

WHO WE’RE LOOKING FOR:

• Previous U.S. credit repair experience
• Confident reading and analyzing 3-bureau credit reports
• Experience with credit repair software and/or CRM systems
• Knowledge of FTC identity-theft reports & CFPB complaints
• Social media management or digital marketing experience
• Strong written English
• Extremely organized and detail-oriented
• Comfortable communicating with leads and clients
• Able to work independently and problem-solve
• Business credit/business funding knowledge is a PLUS

We want someone who takes ownership of their work.

If you notice a client file hasn’t been touched, a lead hasn’t been followed up with, or something in our CRM doesn’t look right, we want you to catch it and take action — not wait for us to notice it first.

There is opportunity to grow with our company and take on more responsibility over time.

TO APPLY:

Please answer these 4 questions:

1. How long have you worked in U.S. credit repair and what did you personally handle?
2. What credit repair software/CRM systems have you used?
3. Briefly describe your experience with FTC identity-theft reports, CFPB complaints and credit disputes.
4. Tell us about any experience you have managing social media, marketing or following up with leads — and include your desired hourly rate & availability.

Please start your application with “CREDIT SPECIALIST.”

Please answer from your actual experience rather than sending a generic application. We are looking for someone dependable who wants a stable, long-term opportunity and can grow with our company..