Part Time Follow Up and Appointment Setter

Part-Time Automotive Lead Follow-Up & Appointment Setter
Part-Time Virtual Assistant – Lead Follow-Up & Appointment Setting
25 Hours Per Week
Schedule:U.S. Central Time
Location:Remote – Philippines

ABOUT US
EONE Auto Group / ---------- is a growing automotive dealership in Arlington, Texas.
We generate a large number of leads through radio advertising, online marketing, credit applications, referrals, and our existing customer database.
We already have team members responsible for handling our newest incoming leads.
We are hiring an additional VA whose primary responsibility will be FOLLOW-UP AND PRODUCING RESULTS.

This is NOT simply an administrative VA position.

We need someone who can confidently speak with customers, stay persistent, and turn old opportunities into real dealership appointments.

VERY IMPORTANT REQUIREMENTS

You must have:
STRONG SPOKEN ENGLISH
STRONG WRITTEN ENGLISH
Clear and professional communication
Confidence speaking with U.S.-based customers

• Ability to hold a natural phone conversation
• Ability to handle objections
• Ability to work independently
• PROVEN ABILITY TO PRODUCE RESULTS
• Strong work ethic and accountability
• Ability to meet performance expectations consistently

We are not looking for someone who simply completes tasks.

WE ARE LOOKING FOR SOMEONE WHO PRODUCES APPOINTMENTS, CUSTOMER SHOWS, AND RESULTS.

WORK SCHEDULE

All hours are based on U.S. Central Time (Texas)
Monday: 10:00 AM – 7:00 PM
Tuesday: 4:00 PM – 8:00 PM
Wednesday: 4:00 PM – 8:00 PM
Thursday: 4:00 PM – 8:00 PM
Friday: 12:00 PM – 4:00 PM
Saturday: OFF
Sunday: OFF

Total: 25 hours per week

Saturday and Sunday are consecutive days off.

You must be available consistently during these scheduled hours.

PRIMARY RESPONSIBILITY

Your job is simple:
TURN OLD LEADS INTO APPOINTMENTS.

Our existing VAs handle incoming/new leads.

You will focus primarily on customers who have already contacted us but have not yet purchased.

These may include:

• Customers we have not been able to reach
• Customers who submitted credit applications
• Customers who started but did not finish an application
• Customers who were approved but never visited
• Customers who missed appointments
• Customers who previously said they needed more time
• Customers concerned about their down payment
• Customers waiting until payday
• Radio leads who never came into the dealership
• Leads from the past 3–30 days
• Older leads that need to be reactivated
• Previous customers for referral opportunities

You should be comfortable hearing “no,” “not right now,” or “I don't have enough money down” and continuing the conversation professionally.

DAILY RESPONSIBILITIES

You will:

• Make high-volume outbound calls
• Send follow-up text messages
• Respond to customers who reply
• Schedule dealership appointments
• Confirm appointments
• Follow up with no-shows
• Re-engage customers who stopped responding
• Follow up on incomplete credit applications
• Contact customers with down-payment concerns
• Update every customer interaction in our CRM
• Maintain accurate notes
• Follow dealership scripts and processes
• Provide management with daily appointment results
• Communicate with the sales team when customers are coming into the dealership

PERFORMANCE EXPECTATIONS

This is a RESULTS-DRIVEN POSITION.

We expect approximately:

30–40 outbound calls per working hour during dedicated calling periods.

We measure:

• Calls
• Conversations
• Follow-ups completed
• Appointments set
• Confirmed appointments
• Kept appointments / customer shows
• Sales generated from follow-up
• Overall ability to produce measurable results

We care more about QUALITY APPOINTMENTS THAT ACTUALLY SHOW UP than simply entering appointments into a CRM.

Activity is important, but results matter.

30-DAY PROBATION PERIOD

The first 30 days of employment are considered a probationary period.

During this period, we will evaluate:

• Attendance and reliability
• Spoken and written English
• Ability to communicate confidently with customers
• Call volume
• CRM accuracy
• Quality of follow-up
• Appointments generated
• Customer shows
• Ability to produce results
• Coachability
• Overall performance

Successful completion of the 30-day probation period is required to continue into the regular team bonus program.

TEAM SALES BONUS

AFTER SUCCESSFULLY COMPLETING THE 30-DAY PROBATION PERIOD:

You will become eligible to receive:

**$1 BONUS FOR EVERY VEHICLE THE DEALERSHIP SELLS**

This is a team-based bonus.

For example:
40 vehicles sold = $40 bonus
50 vehicles sold = $50 bonus
60 vehicles sold = $60 bonus

The bonus begins after successful completion of the probationary period and is designed to reward team members as the dealership grows.

WHO WE WANT

We are looking for someone who is:
Highly reliable
Excellent in spoken English
Excellent in written English
Energetic on the phone
Confident speaking with customers
Persistent without being rude
Comfortable making a lot of outbound calls
Comfortable texting customers
Organized
Competitive
Coachable
Positive
Results-oriented
Self-motivated
Comfortable being measured by performance
Able to follow scripts while still sounding natural
Able to consistently produce appointments and customer shows

Automotive experience is helpful but NOT required.

Previous experience in automotive dealerships, appointment setting, BDC, lead generation, telemarketing, outbound sales, call centers, collections, customer retention, real estate lead follow-up, insurance sales, or high-volume phone sales is a major plus.

TECHNICAL REQUIREMENTS

You must have:

• Reliable high-speed internet
• Reliable computer
• Quality headset
• Quiet working environment
• Backup internet option preferred
• Ability to work U.S. Central Time hours

Experience using CRM systems is preferred.

We currently use systems such as AutoClick, RingCentral, and other automotive lead-management tools.

Training will be provided on our specific process.

IMPORTANT
This position involves A LOT OF CALLING and is heavily focused on results.
If you dislike making outbound calls, have difficulty communicating clearly in English, or prefer a position where performance is not measured, this is probably not the right position for you.
If you enjoy speaking with customers, overcoming objections, following up aggressively, and turning old opportunities into appointments, we want to hear from you.

HOW TO APPLY

Please include the following in your application:
1. Your name
2. Your previous outbound calling or appointment-setting experience
3. How many outbound calls you have typically made per day
4. Examples of results you produced in a previous sales, calling, or appointment-setting role
5. Your experience using CRM systems
6. Your internet speed
7. Your computer/headset setup
8. Confirmation that you can work the schedule listed above in U.S. Central Time
9. A short voice recording introducing yourself and explaining why you would be good at appointment setting

At the beginning of your application, write:
I CAN TURN OLD LEADS INTO APPOINTMENTS.
Applications that do not include this statement may not be considered.
We are looking for someone who wants a stable long-term opportunity and is interested in growing with our company.