Shopify Customer Service & Sales Specialist

Part Time | $300/month
Monday-Friday | 9:00 AM-2:00 PM Pacific Time

We are a popular men’s streetwear brand looking for an experienced Shopify customer service specialist.

You must be available to respond to customers between 9:00 AM and 2:00 PM Pacific Time, but active ticket work is typically only 1-2 hours per day. Average volume is around 5-15 tickets daily.

There is currently no dedicated CS person, so there is an existing backlog to clean up. We need someone who can jump in immediately, organize the inbox, create simple systems and own customer service without micromanagement.

You will handle:

• Customer email s and tickets
• Shopify order issues
• Returns and exchanges
• Shipping questions
• Sizing and product questions
• Customer complaints
• Pre-purchase questions
• Upselling and converting inquiries into sales

Requirements:

• Excellent written and spoken English
• Extensive Shopify experience
• Fashion/apparel customer service experience
• Strong sales instincts
• Organized and self-motivated
• Able to work independently and make decisions

To apply, send:

• Your Shopify and apparel experience
• Customer service platforms you have used
• A short voice recording introducing yourself
• A sample response to: “I’m between sizes and not sure which one to order.”

We are looking for someone who can take ownership of customer service immediately without extensive training and keep customers happy and spending more money.