Customer Support VA — DTC Health Supplement Brand (Shopify)

We run a US-focused DTC supplement brand on Shopify. Looking for an experienced customer support VA who can start immediately.

You MUST have:
— Previous experience doing customer support for an e-commerce brand (Shopify preferred)
— Experience handling refund requests, subscription cancellations, and chargeback/dispute responses
— Strong written English — our customers are American, Australian, and Canadian
— Fast response time — tickets should not sit longer than a few hours
— Familiarity with Klaviyo, Shopify admin, or similar tools

Your responsibilities:
— Respond to all customer email s within the same business day
— Process refunds and cancellation requests per our SOPs
— Flag and respond to chargeback alerts quickly (time-sensitive)
— Escalate anything unusual — don't guess, ask

This is a part-time role to start (1-4 hours/day), with potential to grow to full-time.

To apply, reply with:
1. Which ecom brands you've done CS for and how long
2. Your experience with chargebacks or disputes specifically
3. Your available working hours (include your timezone)

Do NOT send a generic application. If your reply doesn't answer those 3 questions, I won't respond.

I'm not looking for someone who can't show up every day. My last VA went ghost for 7 days with no communication — that's why this role is open. I don't want volcano excuses or disappearing acts. If you commit to this, show up consistently and communicate. If something comes up, just tell me. And do not GHOST ME on Whatsapp.

If we work well together, I will raise your pay. I take care of people who take care of the work.