Customer Service Representative | Social Media & Lead Generation VA

We’re looking for a reliable and proactive Customer Service Representative with hands-on experience in social media and lead generation.

This role is ideal for someone who communicates well, enjoys helping customers, can engage with prospects, and knows how to generate and follow up with leads.

Responsibilities

Customer Service

Respond to customer inquiries through phone, email , chat, and social media

Provide friendly, professional, and timely support

Follow up with customers and make sure concerns are resolved

Keep customer information and notes organized

Social Media

Respond to comments, messages, and inquiries

Help manage platforms such as Facebook , Instagram, and LinkedIn

Engage with followers and potential customers

Monitor and follow up with leads coming through social media

Assist with basic posting and content scheduling when needed

Lead Generation

Research and identify potential customers

Build and maintain prospect lists

Find decision-makers and contact information

Conduct outreach through email , LinkedIn, social media, and other channels

Follow up with prospects

Update leads and activity in our CRM or tracking system

What We’re Looking For

Previous customer service experience

Experience handling customers through phone, chat, email , or social media

Hands-on social media experience

Lead generation and prospect research experience

Strong written and spoken English

Comfortable communicating with customers and prospects

Organized, reliable, and detail-oriented

Able to work independently and follow through on tasks

Comfortable using online tools and learning new systems

Experience with LinkedIn, Facebook , Instagram, CRM systems, Google Workspace, Canva, lead generation tools, and AI tools such as ChatGPT is a plus.

Schedule

Full-time, US working hours.

You must be comfortable consistently working a US-based schedule.

How to Apply

Please send your resume and answer these 3 questions:

What customer service experience do you have, and what channels did you handle?

What social media platforms have you managed, and what were your responsibilities?

How have you generated leads before, and what tools did you use?

Please start your application with “CSR Lead Gen” so we know you read the full job post.

We’re looking for candidates with real hands-on experience, so please keep your answers specific and concise.