E-Commerce Customer Support Specialist

We are a direct-to-consumer wellness and lifestyle brand group. We take pride in delivering a calm, thoughtful, and high-touch experience to our customers.

We are looking for a long term dedicated Customer Support Specialist to join our team before the end of this year. You will start part-time in October to master our product catalog, brand voice, and support systems, then transition to full-time throughout November and December to support our holiday rush, and continuing long term after.

We don't just want someone to "answer email s", we need a problem solver.

You will report to our Operations Lead.

Responsibilities:

Read Between the Lines: You don't just read the text; you understand the context. Is the customer actually angry, or just confused? Is this a VIP wholesale opportunity, or a scammer?

Inbox Management: Handling daily inquiries about shipping, tracking, and product usage with warmth and speed.

Commercial Logic: You treat the company's money like it is your own. You know when to offer a refund to save a relationship, and when to offer a solution to save the sale.

Requirements:

Hyper-Attention to Detail: If you skim email s, this job is not for you.

High Emotional Intelligence (EQ): You know how to de-escalate an angry customer without using a robotic template.

Perfect Written English: Native-level reading comprehension is mandatory.

Tech Savvy: Familiarity with Shopify and helpdesks is a big plus.