E-Commerce B2B Inbound & Outbound Remote Sales Representative

E-Commerce B2B Inbound & Outbound Sales Representative

ABOUT US
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We are an e-commerce business specializing in hydroponic equipment serving North America. We are a small, dynamic team looking for a long-term partner who will become the primary customer representative of the company.

ABOUT THE ROLE
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We're hiring a remote dedicated B2B Sales Representative to own the front line of sales and customer service experience.

As a key member, you'll have the opportunity to work remotely while directly shaping the success of our valued customers.

You'll answer calls, chats, email s, walk customers through our products, and close sales — while qualifying larger commercial leads for handoff to our sales manager.

WHAT YOU'LL DO
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Answer inbound calls promptly — pick up live calls within a few rings or less.
Resolve routine retail support — shipment tracking, parts questions, order status, and general customer inquiries, start to finish.
Re-engage abandoned-cart shoppers and follow up on stalled quotes through outbound and cold calling.
Walk customers through our product lineup with clarity, confidence, and accurate detail
Work through objections, pricing pushback, and follow-ups without losing momentum, while staying alert to upsell and cross-sell openings.
Qualify incoming commercial inquiries — run a short intake call to understand scope and need, then hand off pre-qualified leads to our sales manager with clear notes.

WHAT SUCCESS LOOKS LIKE
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Callers consistently reach a real person quickly — no missed calls, no long holds.
Retail issues get resolved on first contact whenever possible.
100% of leads are entered into the CRM, ready and pre-qualified for the sales manager.
Leadership can step away (including multi-day stretches) without customer experience slipping.

WHAT WE'RE LOOKING FOR
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Experience in customer support, inside sales, or sales development — retail, e-commerce, or B2B distribution background is a plus.
Clear, confident spoken and written English communication skills, with an outgoing, people-first personality.
Sharp communication paired with genuine listening skills — comfortable being the first voice a customer hears, on the phone and in writing.
Organized and self-directed — you can triage, prioritize, and make good judgment calls without someone looking over your shoulder.
Calm, professional communication style with both everyday retail customers and commercial buyers.
Quick to learn, dependable in execution, and careful with instructions.

BONUS POINTS FOR
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Comfortable working daily inside Shopify to track orders, leads, monitor abandoned carts, and flag opportunities.
Familiarity with HubSpot or another CRM platform.
Understanding of AI tools: ChatGPT, Claude AI, etc.

HOW TO APPLY (MUST READ)
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Send the following:

Your resume
A 60–90 second voice recording (required) covering both parts below:

Voice Recording:

Record a voice note covering this specific scenario:

*A commercial facility director left a $10000 Harvest Equipment setup in their cart yesterday. You are calling them back. You are introducing yourself, and the buyer pushes pack:

"I found the exact product in a different site for $500 less, and your delivery is 2 weeks out, I'm going to pass."

Roleplay your opening response on the phone: How do you address the price difference, protect our company's delivery value and follow through the next steps without immediately offering a discount?

We're evaluating tone, confidence, clarity, listening cues, and how naturally you move a prospect toward a close. Polish matters; perfection isn't expected — show us how you actually sound on a real call.

Applications without a voice recording that completes both parts will not be considered. Please include the word STIR in your subject line to confirm you've read this far.

Thank you.