Customer Service Dispatcher / Appointment Scheduler

pany looking for a responsible, organized, and professional full-time Customer Service Dispatcher.

The candidate must have excellent spoken and written English, communicate confidently and politely over the phone, and possess strong customer service and sales skills.

Previous experience in sales and customer service for a service-based company is required. Experience with an appliance repair, plumbing, HVAC, electrical, property maintenance, or another home-service company is strongly preferred.

Key Responsibilities:

• Answer incoming customer calls, text messages, and online inquiries
• Provide professional and friendly customer service
• Book appointments and create jobs in the CRM system; experience with Workiz is an asset
• Schedule and assign jobs to technicians through the CRM
• Confirm appointments and inform customers about scheduling changes
• Monitor the daily schedule and make adjustments when necessary
• Accurately explain the service call fee and company policies
• Use sales and customer service skills to convert incoming inquiries into confirmed appointments
• Professionally respond to customer questions, concerns, and price objections

Requirements:

• Excellent spoken and written English
• Previous sales and customer service experience is required
• Previous experience working for an appliance repair, plumbing, HVAC, electrical, property maintenance, or another service-based company
• Experience in dispatch, appointment scheduling, phone sales, or a call centre
• Ability to confidently explain service fees and convert calls into booked appointments
• Strong organizational and multitasking skills
• Willingness to learn and use CRM software; experience with Workiz is an advantage
• Reliable high-speed internet connection
• A quiet and professional home workspace
• A reliable computer and good-quality headset
• Availability to work during Toronto, Canada business hours
• Reliability, punctuality, attention to detail, and the ability to work independently

Please include a 30–60 second voice recording introducing yourself and describing your customer service experience.