HIRING: Customer Service Representatives – E-Commerce Phone Support

HIRING: Customer Service Representatives – E-Commerce Phone Support

We are looking to hire Customer Service Representatives for our e-commerce business. We operate 24 hours a day, 7 days a week, with team members working assigned 8-hour shifts.

This is primarily a phone support position, assisting customers with orders, products, shipping, returns, refunds, order status, and other e-commerce-related questions.

Job Details:

• 24/7 operation with assigned 8-hour shifts
• Handle customer service calls for our e-commerce business
• Assist customers with orders, shipping, returns, refunds, and general questions
• Scripts, guidelines, and training will be provided
• Your working hours, call volume, and call activity will be tracked
• Follow provided scripts and company procedures
• Document calls and customer interactions accurately
• Maintain a professional, friendly, and confident attitude with customers
• Meet attendance and performance expectations

Requirements:

• Excellent spoken and written English
• Clear, easy-to-understand pronunciation
• Comfortable speaking with U.S.-based customers
• Professional and natural phone manner
• Reliable and punctual for your full 8-hour shift
• Quiet work environment with minimal background noise
• Reliable high-speed internet, computer, and quality headset
• Previous e-commerce, call center, or customer service experience is preferred
• Ability to follow scripts while still sounding natural and conversational

We are looking for reliable, hardworking people for long-term positions. Because we provide 24/7 customer support, you must be online and ready to handle calls throughout your assigned shift.

To Apply:
Send your resume, your time zone and availability, and a short English video recording introducing yourself and describing any e-commerce or customer service experience you have.