Lead Nurture & Customer Support Specialist

Pure Cleaning Las Vegas is seeking a highly organized and motivated Virtual Assistant to manage clients and lead follow-ups through calls and texts. The ideal candidate will play a key role in supporting our sales process by handling consistent follow-ups, nurturing leads, and maintaining client relationships to improve conversion rates. This position is remote and requires strong communication skills, attention to detail, and the ability to work independently.

Responsibilities:
Follow-Up Management

• Call and text leads promptly to follow up on quotes and service inquiries.
• Manage post-sales follow-ups to ensure client satisfaction and identify upselling opportunities.
• Maintain a consistent schedule of follow-ups to keep leads engaged and increase conversion rates.

Lead Nurturing:

• Develop and maintain a systematic approach to nurturing leads through consistent communication.
• Build rapport with potential and existing clients to enhance trust and long-term relationships.
• Provide personalized responses to lead inquiries and concerns.

Client Relationship Management:

• Ensure clients receive timely updates and answers to their questions.
• Address client feedback professionally and escalate issues when necessary.
• Maintain an organized record of all communications and outcomes in the CRM system.

Administrative Support:

• Track and report follow-up activity and conversion rates.
• Provide insights and suggestions to improve the follow-up and nurturing process.
• Manage and organize lead lists for easy access and reference.

Qualifications:

• Proven experience in customer service, sales, or lead management.
• Strong communication skills, both written and verbal.
• Highly organized with excellent time management skills.
• Ability to work independently and meet deadlines.
• Experience using CRM software and other communication tools.
• Professional and friendly demeanor with a focus on customer satisfaction.

Preferred Skills:
Experience in the cleaning or home services industry is a plus.
Familiarity with sales processes and lead conversion strategies.
Ability to adapt to changing priorities and business needs.

Why Join Pure Cleaning?
At Pure Cleaning Las Vegas, we believe that work should be meaningful and empowering. Our mission goes beyond just cleaning homes — it’s about creating a supportive and positive work environment where every tea ---------- mber feels valued and inspired. We are committed to providing meaningful employment opportunities, grounded in strong leadership and care for our team.

When you join Pure Cleaning, you become part of a team that values purpose, integrity, and community. We are driven by the commitment to uplift others and make a meaningful difference — one home at a time. If you’re passionate about helping others and want to grow in a supportive environment, we’d love to have you on our team.