Customer Support Representative

Job Opening: Customer Support Representative

About the role
We're looking for a Customer Service Representative to handle our customer email support. You'll be the main point of contact for customers with questions or issues, making sure every email gets a clear, helpful, and timely response.

What We’re Looking For
Minimum 1 year of experience in Customer Support.
Proven experience in e-commerce or dropshipping (ideally for a store doing $100K+ in monthly revenue).
Experience using Gorgias/Re:amaze (our main ticketing platform).
Comfortable working with Gmail / G Suite inbox management.
Strong written English communication skills — clear, friendly, and professional.
Detail-oriented and consistent with tone and accuracy.
Clear, friendly, and professional communication style
Comfortable working independently and following SOPs

Responsibilities
Respond to customer email s in a professional and friendly tone
Handle common inquiries (order status, returns, shipping delays, etc.) following our support guidelines
Escalate more complex issues to the right team member when needed
Keep response times fast and consistent

What We Offer
Long-term position (we’re looking for someone to stay 6+ months minimum).
Flexible working hours depending on performance and communication.
Communication and task management via Slack.
Growth opportunities within the team as we scale.
Bonus structure available based on performance and customer satisfaction.

*Important*
Only apply if:
You’ve read this entire post carefully.
You meet all the requirements.
You’re serious about joining a long-term team that values hard work and consistency.
If that’s you — we can’t wait to meet you. 💪

Interested?
Watch this Loom video first: ----------