Customer Success Specialist – SaaS

We’re looking for a friendly, organized, and proactive Customer Success Specialist to join our growing Philippines-based SaaS company.

You’ll be one of the main points of contact for our customers — helping new customers understand the platform, answering questions, resolving support issues, and following up with prospects and existing customers.

This is a customer-facing role, so we’re looking for someone who is comfortable speaking with customers over video/phone as well as communicating through email and support tickets.

What You'll Do

Handle incoming inquiries from prospective and existing customers

Conduct product demos and introductory calls with new customers

Help new customers get started and successfully onboard onto the platform

Respond to customer support tickets and questions

Follow up with prospects after demos and inquiries

Follow up with customers to make sure they're getting value from the platform

Identify customer issues and coordinate with our development team when technical assistance is needed

Keep customer information, opportunities, and follow-ups organized in our CRM

Document common questions and help improve our customer support processes

Help identify opportunities to convert interested prospects into paying customers

What We're Looking For

Strong spoken and written English

Comfortable speaking with customers on calls and video meetings

Friendly, professional, and patient communication style

Organized and reliable with good follow-up habits

Comfortable learning new software and explaining it to others

Previous experience in Customer Success, Customer Support, Account Management, or SaaS Sales is strongly preferred

Experience working for a SaaS or technology company is a big advantage

Nice to Have

Experience with Zoho CRM

Experience with Zoho Desk

SaaS customer onboarding experience

Experience conducting software demos

Sales or lead follow-up experience

Tagalog and/or Bisaya language skills

Working Hours

This position will work Philippine da ---------- hours.

Our customers are primarily located in the Philippines, so you will be communicating with Filipino businesses and customers throughout the day.

Who Would Be a Great Fit?

You may be a great fit if you've previously worked in customer support or sales and want to move into a broader Customer Success role.

We're especially interested in someone who doesn't simply wait for support tickets to arrive. We want someone who will proactively follow up with customers, make sure they're successful, and help turn interested prospects into long-term customers.

This is an opportunity to become an important part of a growing SaaS company, and take ownership of the customer experience.

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