All-Round Administration Social and Website Support

Offshore Virtual Assistant – Brisbane Thatch & Decks (20 Hours/Week)
Specialising in "Building Specialized Roofs and Decks" Bali Huts, Synthetic Thatch, Shingles, New Roof Installations & Maintenance
Brisbane Thatch & Decks is seeking a reliable, Philippines-based Virtual Assistant to support our growing construction and import business. We specialise in Building Bali hut roofs, synthetic thatch, natural alang-alang, decking, and maintenance services across South East Queensland.
We need someone who is organised, techsavvy, and confident communicating with customers and suppliers.
Responsibilities
Customer Communication
Answer incoming phone calls (via VoIP app)
Respond to SMS/text messages
Reply to email s promptly and professionally
Provide quotes based on our pricing templates
Schedule installations, maintenance, and inspections into our diary/calendar
Follow up with leads and customers
Invoicing Clients
Tracking payments
Operations & Admin
Coordinate thatch imports and other materials
Communicate with clients and suppliers regarding shipping, stock, and delivery
Track inventory and update spreadsheets
Assist with ordering synthetic thatch, shingles, and Bali hut components
Website & Digital Work
Work on our existing Wix website - Content write up / management
Build and launch a new website (Wix)
Improve SEO (keywords, backlinks, Google ranking)
Manage social media posts (Facebook , Instagram, Marketplace)
Use AI tools (ChatGPT, Canva AI, Wix AI, etc.) to speed up content creation
General Support
Assist with any additional admin tasks
Help streamline workflows and improve efficiency
Provide weekly progress reports
Support on-ground staff
Skills & Requirements
Excellent English communication
Experience with customer service
Strong admin and organisational skills
Comfortable using Wix, WordPress, Canva, Google Workspace, Facebook
Able to learn quickly and use AI tools
Reliable internet and quiet workspace
Construction or tradeindustry experience is a bonus
Hours
25 hours per week Flexible schedule, but must be available for customer communication during Australian business hours.