Customer Service Agent

CP Restoration Services | Remote | $100/week starting | Evaluated monthly

🆕 About CP Restoration Services
CP Restoration Services is a fast-growing credit repair company based in Florida, serving thousands of clients across the United States. We help individuals rebuild their credit through a proven dispute process with all three major credit bureaus — Equifax, Experian, and TransUnion. We are expanding our customer service team to better serve our clients.

📋 Position Overview
We are looking for two motivated, empathetic, and professional Customer Service Agents to join our team. You will be the first point of contact for our clients — handling incoming calls, responding to portal messages, verifying account information, and ensuring every client feels heard and supported. This is a remote position.

✅ Responsibilities
Answer incoming client calls professionally and with empathy
Handle client concerns including refund requests and status inquiries using provided scripts and guidelines
Verify bureau login credentials are active and accessible for the dispute team
Set up clients on the CP Restoration client portal and walk them through how to use it
Monitor and respond to client messages sent through the client portal within 24 hours
Log call notes and client interactions in the CS Dashboard
Submit status update requests to the Dispute Department on behalf of clients
Escalate refund requests and complex issues to management immediately
Maintain a calm, professional tone at all times — even with angry or upset clients
📋 Requirements
Strong written and verbal English communication skills
Ability to stay calm and empathetic under pressure
Reliable internet connection and a quiet workspace
Basic computer skills — ability to navigate web-based tools
Availability Monday through Friday, 9:00 AM – 5:00 PM EST
Prior customer service experience preferred but not required
Credit repair experience is a plus but not required — full training provided
💷 Compensation & Growth
Starting pay: $100 per week
Performance review every 30 days with opportunity for pay increase
Remote position — work from home
Paid weekly via Wise or Paypal
Growth opportunity into senior CS, compliance, or dispute operations roles
📞 How to Apply
Send your resume and a brief introduction to ---------- with the subject line: CS Agent Application — [Your Name]. Include your availability and any relevant experience.