Credit Repair Specialist/ Customer Service

Credit Repair Virtual Assistant / Credit Restoration Specialist

Job Type: Full-Time
Work Location: Remote
Industry: Credit Repair / Financial Services

We are looking for an experienced Credit Repair Virtual Assistant who understands credit reports, dispute processes, and client communication.

We are looking for someone who can work quickly, pay close attention to detail, communicate professionally, and get results. This is not an entry-level position. We want someone who already understands credit repair and can learn our systems and processes quickly.

Your Responsibilities

• Review client credit reports and identify inaccurate, outdated, incomplete, or potentially unverifiable information.
• Work on negative items including late payments, collections, charge-offs, and other derogatory accounts.
• Prepare and manage credit disputes and supporting documentation.
• File and manage CFPB complaints and FTC reports when appropriate.
• Communicate with creditors, collection agencies, credit bureaus, and customer-service departments.
• Make phone calls when necessary to research and resolve client issues.
• Track client disputes, responses, deadlines, and progress.
• Provide professional and timely updates to clients.
• Maintain detailed and organized client files.
• Work inside Credit Repair Cloud (CRC).
• Follow company procedures and maintain strict client confidentiality.
• Learn new dispute strategies, software, and company procedures as needed.

Requirements

• Previous hands-on experience in credit repair or credit restoration.
• Strong understanding of credit reports and negative tradelines.
• Experience working with late payments and collections.
• Experience with Credit Repair Cloud is strongly preferred.
• Experience filing CFPB complaints and FTC reports.
• Strong English communication skills — both written and verbal.
• Comfortable speaking with creditors, bureaus, and customer-service representatives.
• Excellent attention to detail.
• Able to work independently and meet deadlines.
• Reliable internet connection and a quiet workspace.
• Professional attitude and strong work ethic.
• Must be willing to learn and follow our processes.

The Person We Are Looking For

We are looking for someone who doesn’t need to be micromanaged.

You should be able to look at a client’s credit report, understand what you are looking at, determine what needs to be addressed, properly document your work, and communicate professionally with the client and our team.

Speed matters, but accuracy matters more.

We want someone who takes ownership of their work, asks questions when necessary, and continuously looks for ways to improve.

Important

Please do not apply if you have no experience with credit repair.

When applying, tell us:

1. How many years of credit repair experience you have.
2. Your experience with Credit Repair Cloud.
3. Your experience getting late payments removed.
4. Your experience getting collections removed.
5. Your experience with CFPB complaints.
6. Your experience with FTC reports.
7. Your experience speaking with creditors, bureaus, or collection agencies.
8. Your desired monthly salary.
9. Your available working hours.

We will prioritize applicants who can demonstrate real hands-on experience and actual knowledge of the credit repair process.

Compensation

Competitive pay based on experience and skill level and bonus based on performance.

Opportunity for long-term employment and additional responsibilities as the company grows.

Video Introduction is Required