Virtual Receptionist

We are looking for an experienced Virtual Receptionist to serve as the front-line point of contact for a U.S. medical, dental, or clinical practice. This role requires someone who is comfortable speaking directly with American patients, managing appointment schedules, working inside an EHR, and supporting patient follow-up and insurance-related tasks.

The ideal candidate has hands-on U.S. healthcare front-desk experience and can independently manage patient calls, scheduling, recall/reactivation, and insurance verification.

Key Responsibilities
Answer live inbound calls from U.S. patients in a professional, friendly, and patient-focused manner.
Handle patient questions, appointment requests, cancellations, rescheduling, and general front-desk inquiries.
Book, reschedule, and confirm patient appointments directly within the practice's EHR system.
Maintain accurate patient demographics, appointment details, and other information in the EHR.
Run recall and reactivation lists, including:
Pulling the appropriate patient report/list.
Calling patients who are due for follow-up or have become inactive.
Speaking with patients about scheduling their next visit.
Rebooking patients and documenting the outcome.
Perform or assist with insurance verification for U.S. patients prior to appointments.
Collect and verify patient information required for visits.
Follow up with patients regarding appointments, paperwork, referrals, or other practice requirements.
Accurately document patient interactions and scheduling activity in the appropriate system.
Maintain patient confidentiality and follow applicable privacy and practice procedures.
Provide a professional and welcoming patient experience on every call.
Required Qualifications
Previous experience working as a front-desk receptionist, scheduler, patient coordinator, or virtual receptionist for a U.S. medical, dental, or clinical practice.
Demonstrated experience answering live inbound patient calls for a U.S. healthcare practice.
Hands-on experience booking and rescheduling patients inside an EHR.
Must be able to name the EHR system(s) used in previous healthcare roles.
Experience running a recall or reactivation workflow, including pulling a report/list, calling patients, and successfully rebooking them.
Experience performing insurance verification for a U.S. medical, dental, or clinical practice.
Strong spoken English that is clear and easily understood by American patients.
Excellent phone etiquette, listening skills, and patient communication.
Strong attention to detail and accurate data entry.
Ability to handle multiple calls, scheduling requests, and administrative tasks in a fast-paced environment.
Comfortable working independently in a remote setting.