Fully Remote - Customer Support (Non-voice)

Customer Support Associate – Remote (Non-Voice)

Employer: TryBree | Canadian Fintech Start-up
Permanent WFH, Non-Voice Support (Equipment not provided)

Salary & Benefits:

• Salary: USD 750 per month
• Performance bonuses: Up to USD 500 quarterly
• Health card
• Paid time off: 15–20 days per year
• Growth Opportunity: Potential to take on higher-level tasks if capable
• Great team culture

Training and Shift Schedule Details:

• Training: 2-week mandatory training, 3 PM – 11 PM Pacific Standard Time (fixed, non-negotiable)
• Schedule: 40 hours/week, full-time only, weekend availability required

Experience:

-3+ years of experience in customer support, with a strong focus on high-volume email and chat support.
-Previous experience in technical or financial software support, ideally supporting financial services, fintech, banking, lending, or other regulated industries, is not required but highly preferred
-Proven ability to troubleshoot complex customer issues and determine appropriate resolutions.
-Experience working with CRMs and support platforms such as Zendesk or similar ticketing systems.
-Experience in Quality Assurance (QA), Operations, Process Improvement, or Data Analysis is a strong asset.
-Comfortable working with multiple tools, knowledge bases, and internal systems simultaneously in a fast-paced, metrics-driven environment.

Skills:

-Exceptional written and verbal communication skills with the ability to explain complex processes clearly and professionally.
-Strong analytical, critical thinking, and troubleshooting abilities with a structured approach to solving multi-layered customer issues.
-Ability to quickly learn complex products, internal workflows, and constantly evolving processes with minimal supervision.
-Highly adaptable and able to prioritize competing tasks while maintaining accuracy in a fast-paced environment.
-Strong technical aptitude and confidence navigating multiple platforms, browser-based tools, and internal applications simultaneously.
-Excellent attention to detail with the ability to identify inconsistencies, investigate issues thoroughly, and make sound decisions based on available information.
-Self-motivated, proactive, and resourceful, with a strong sense of ownership and accountability.
-Ability to collaborate effectively with cross-functional teams, including Engineering and Operations, to resolve customer issues efficiently.

Availability:

• Candidates must have no other commitments and be willing to work a variety of shifts (including updated schedules) to meet business needs.
• Full-time role

How to Apply:

Take the assessment here: ---------- [dot] com [slash] BreeApply

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