Phone Scheduling Coordinator - US Home Inspection Company (Night Shift, Clear English + Sales Skills)

BE THE VOICE OF A 5-STAR US COMPANY. PHONES ARE THE JOB.

Upspect Home Inspections is a growing home inspection company in Arizona, USA, with a 5-star Google rating and 350+ reviews. We are hiring two Phone Scheduling Coordinators to answer our business line, book inspections, and win business from the real estate agents and homebuyers who call us.

This is a VOICE role. Most of your shift is live on the phone with Americans: agents booking inspections, buyers asking questions, and call-backs to online leads. Every call is a chance to earn a booking. If you have years on a US voice account and callers never guess you are overseas, keep reading.

WHAT YOU WILL DO

• Answer every inbound call LIVE on our US business line (Quo/OpenPhone). We do not let calls go to voi cemail and text back later.
• Book inspections in Spectora (we will train you), verifying every detail: address, square footage, year built, access, agent and client contacts.
• Quote pricing accurately and offer add-on services (sewer scope, pool, termite, and more).
• Turn price-shoppers into bookings: handle objections, offer alternatives, and ask for the booking.
• Call online leads back within minutes and follow up on unclosed quotes.
• Coordinate day-of logistics with our inspectors by text and Slack.

WHO WE ARE LOOKING FOR

• CLEAR, NATURAL, EASILY UNDERSTOOD ENGLISH. This is the #1 requirement. Our customers are Americans and they must understand you easily on the first try. Neutral accent, confident, warm, and professional. We test this before we look at anything else.
• GREAT PHONE SKILLS. 2+ years on a US-facing VOICE account (customer service, scheduling, sales, insurance, telecom, healthcare). Chat-only or email -only experience does not count.
• SELLING SKILLS (strongly preferred). Experience in inbound or outbound sales, appointment setting, or anything where you were measured on closing.
• FULLY PRESENT FOR YOUR WHOLE SHIFT. A private, quiet workspace where you can take calls for the entire shift without interruptions or household responsibilities. You must be at your desk and available on the phone from clock-in to clock-out.
• Reliable attendance. You show up for every shift, on time, every time.
• Detail-oriented: you repeat details back, double-check, and never guess.
• Stable internet (25 Mbps+), USB noise-cancelling headset, and backup power/internet.

SCHEDULE

• Full-time, 40 hours per week: four 10-hour shifts.
• Permanent night shift Philippine time (Arizona daytime). Arizona does not observe daylight saving, so Manila is always 15 hours ahead. Example: 9:00 AM to 7:00 PM Arizona = 12:00 AM to 10:00 AM Manila.
• One position works Monday to Thursday. The other includes Saturday and Sunday.
• Apply only if a permanent night shift works for your life long-term.

WHAT YOU GET

• $5 to $7 per hour USD based on experience, paid weekly via Wise
• 13th month pay (performance-based, prorated in your first year)
• Long-term, full-time, direct hire (not an agency)
• Paid training with the owner and operations manager
• Raises tied to performance after 90 days
• A small, stable team that uses your feedback

HOW TO APPLY (READ CAREFULLY. THIS IS YOUR FIRST TEST.)
Applications that skip any step will not be reviewed.

1. Put the word MESQUITE in the first line of your application.
2. Tell us whether you can work Saturday and Sunday if assigned.
3. Paste a link to a VOICE RECORDING (60 to 90 seconds, no script reading) on ---------- or Google Drive (sharing set to "anyone with the link"), answering this scenario as if you are on the phone:
"A homebuyer calls and says your price is $75 higher than another company's quote. They are about to hang up. Respond to them and try to book the inspection."
4. Paste a link to a SHORT VIDEO (30 to 60 seconds) showing the workspace where you will take calls, and tell us who else is usually home during your shift hours.
5. Tell us about your most recent US voice account: company/industry, how long, what kind of calls, and whether you had sales targets.
6. Confirm your internet speed (speedtest link) and that you have a USB headset.

Finalists complete a PAID full-length trial shift on our live phone line before we hire.