EMAIL CUSTOMER SUPPORT/ CHARGEBACK EMAILS

We run a US health and wellness ecommerce brand selling supplements and topical products across two Shopify stores. We receive a steady volume of customer support email s every day and are looking for one reliable person to take ownership of our inbox.

This is a long-term position. We are looking for someone who wants to stay with us for years, not weeks.

WHAT YOU WILL DO

This role is 100% email customer support.

You will:

Work through our customer support inbox for 8 hours every day.

Review and respond to customer chargeback email s using our browser-based helpdesk.

Understand each customer's situation, check their order when necessary, address their concerns, and provide a clear and helpful response.

Look up orders in Shopify to check order status, tracking information, products purchased, shipping details, subscriptions, and customer history.

Escalate unusual situations to us instead of guessing or making decisions you are unsure about.

WHAT WE NEED

Excellent written and spoken English. THIS IS THE MOST IMPORTANT REQUIREMENT. You need to fully understand customers' concerns and communicate clearly and naturally.

Your replies should sound human, professional, and like they are coming directly from our company not copied straight from AI.

Strong attention to detail. You must carefully check the customer's order and situation before responding.

Good judgement. You should be able to follow our SOPs and understand what you can handle yourself versus what needs to be escalated.

Comfortable using Shopify, Gmail, Google Sheets, and browser-based customer support tools.

Reliable and consistent attendance.

Available 8 hours per day, 7 days per week.

Stable internet connection and your own computer.

NICE TO HAVE

Not required, but preferred:

Previous ecommerce customer support experience

Shopify experience

Experience supporting a dropshipping or DTC ecommerce brand

Experience handling refunds, subscriptions, tracking issues, and customer complaints

WHAT WE OFFER

Stable, long-term position

Flexible payment schedule: weekly, bi-weekly, or monthly — whichever you prefer

Payments made on time

13th month pay after your first year

Paid Philippine holidays after probation

Salary review after 3 months and again after 12 months

Earlier raises are possible depending on your performance, reliability, and the value you bring to the company

Clear written SOPs and training

Opportunity to grow with the company and take on more responsibility over time

HOW TO APPLY

Start your application with the word EMIL IS SO CUTE so we know you read the entire job post.

PLEASE ANSWER HONESTLY AND WITHOUT AI! (We can tell when AI is being used to respond!)

Then briefly answer these three questions:

1. What 8-hour shift can you consistently work in Philippine time preferably during the AM so that you are aligned with the US timezone, and are you currently working for any other job or client?

2. What customer support, ecommerce, or Shopify experience do you have?

3. In your own words without using AI explain what a chargeback/ dispute email is.

4. Why should we hire you for this position?

Keep your application short and direct.

Applications without the word EMIL WE LOVE YOU will not be considered.

We will contact shortlisted applicants within the day.