Customer Support Coordinator — Remote

Customer Support Coordinator — Remote

Full-Time | Remote | Long-Term
Work Hours: 8:00 AM – 5:00 PM EST
Industry: Property Services

About the Role:
We are a growing property services company seeking a proactive, reliable, organized, and detail-oriented Customer Support Coordinator to join our team in a long-term remote position. This role supports both our customer experience and day-to-day business operations. You will be responsible for customer communication, service scheduling, quotes, invoicing, payment follow-ups, CRM management, reporting, and administrative coordination.You will also assist with social media, marketing support, and researching networking and business development opportunities.

We are looking for someone who takes ownership of their responsibilities, communicates professionally, follows through without constant reminders, and can manage multiple priorities accurately and on time.

Key Responsibilities
-Respond promptly and professionally to customer calls, emails, and service inquiries
-Prepare and send customer quotes and estimates
-Create and send invoices and follow up on outstanding payments
-Schedule services and coordinate job details with the operations team
-Maintain accurate customer, lead, and job information in the CRM
-Follow up with customers regarding scheduled services, payments, outstanding information, and other action items
-Monitor company inboxes and ensure important communications receive timely responses
-Prepare daily and weekly reports covering leads, customers, jobs, payments, and outstanding items
-Assist with creating and scheduling basic social media content
-Monitor and respond to social media messages and comments
-Research networking events, property management events, and business development opportunities
-Maintain organized digital files, records, and company documents
-Assist management with administrative tasks and team coordination
-Identify outstanding tasks or issues and proactively follow through until resolved
-Use good judgment to resolve routine customer and administrative matters and promptly escalate issues requiring management approval

Required Qualifications
-1–2+ years of experience in customer service, administration, operations support, or a virtual assistant role
-Strong spoken and written English
-Excellent customer service and professional communication skills
-Strong attention to detail, organization, and time management
-Experience with Google Workspace
-Experience with CRM or customer management systems
-Comfortable using invoicing and payment platforms
-Experience with calendar management and scheduling
-Ability to manage multiple responsibilities and meet deadlines
-Ability to work independently with minimal supervision
-Strong follow-through, accountability, and problem-solving skills
-Stable internet connection and a professional, distraction-free home workspace
-Ability to consistently work 8:00 AM–5:00 PM EST

Preferred Experience - Experience in any of the following is a plus:
-Invoicing and accounts receivable follow-up
-CRM management and data entry
-Social media management and basic content creation
-Document and file management
-Online research
-Property management, home services, waste management, or another service-based industry

What We Offer
-Competitive monthly compensation based on experience
-Paid Philippine holidays
-Performance-based bonuses
-Hands-on training and on boarding
-Long-term, stable employment
-Opportunities for increased responsibility and professional growth
-Supportive and professional team environment
-100% remote work

How to Apply
To be considered, please submit:

Your updated resume
A short cover letter explaining why you are a strong fit for this position
Your expected monthly compensation
Confirmation that you can consistently work 8:00 AM–5:00 PM EST
A 1–2 minute video introduction answering:
-Tell us briefly about yourself and your relevant experience.
-Why are you interested in this position?
-What makes you a strong fit for a customer-facing and operations support role?
-Optional examples of previous customer support, administrative, invoicing, or social media work

**Important: The video introduction is required. Applications submitted without a video may not be considered.

Who We're Looking For:
This position is ideal for someone who is dependable, organized, resourceful, and comfortable communicating with customers while keeping multiple areas of a business organized behind the scenes. We value initiative and accountability. If you notice something that needs attention, we expect you to communicate it, take the appropriate next step when possible, and follow through rather than waiting to be reminded.