URGENT: FEMALE ONLY Short-Term Rental Virtual Assistant – Airbnb & Guest Operations

We are a growing short term rental company looking for an experienced Short Term Rental Virtual Assistant with a strong background in Airbnb and vacation rental operations.

This is not an entry level VA position. We are looking for someone who already understands the day to day operations of short term rentals and can confidently handle guest communication, coordinate cleaners and maintenance, manage issues during active reservations, and work across Airbnb and other booking platforms.

We are also looking for someone who can bring something valuable to our team. We want a person who does more than complete assigned tasks.The right candidate takes initiative, notices problems, suggests solutions, shares ideas from previous experience, and helps us improve our operations as we grow.

The ideal person is organized, resourceful, dependable, calm under pressure, and able to take ownership of situations without needing constant direction.

SCHEDULE
All working hours are in Pacific Time.
Monday: Off, but attendance at the weekly team meeting at 4:30 PM Pacific Time is required
Tuesday: Off
Wednesday: 5:00 PM to 12:00 AM
Thursday: 5:00 PM to 12:00 AM
Friday: 5:30 PM to 2:00 AM
Saturday: 5:30 PM to 2:00 AM
Sunday: Off

Because this position covers evening operations, you must be consistently available for the entire scheduled shift.
RESPONSIBILITIES

• Managing guest communication before, during, and after reservations
• Responding to Airbnb, VRBO, direct booking, and other OTA guest messages
• Handling questions regarding check in, check out, property access, WiFi, parking, house rules, amenities, and the property
• Troubleshooting guest concerns and finding appropriate solutions quickly
• Coordinating cleaners, maintenance technicians, handymen, pool and spa vendors, and other service providers
• Following up with vendors until maintenance issues are completely resolved
• Coordinating turnovers and communicating with cleaners regarding property readiness, missing supplies, damages, and cleaning issues
• Monitoring same day check ins and making sure properties are ready before guest arrival
• Handling urgent situations that may occur during a guest stay and escalating issues when necessary
• Documenting maintenance issues, guest i ---------- , expenses, and follow ups
• Assisting with damage claims and reimbursement documentation when needed
• Updating internal task management systems and operational notes
• Following company SOPs while using good judgment when unexpected situations arise
• Providing clear and complete handovers to the next team member
• Please include the word MY HAPPY PLACE in your subject so we know you read the entire job post and pay attention to details.
• Following up on open tasks instead of assuming someone else will handle them

WHAT WE ARE LOOKING FOR

• We want someone who can bring real value to the team.
• You should be someone who takes ownership instead of waiting for step by step instructions.
• You notice recurring problems and suggest practical solutions.
• You identify gaps in processes, SOPs, guest communication, or property operations.
• You bring useful ideas and knowledge from your previous Airbnb or short term rental experience.
• You think ahead and anticipate possible guest, cleaning, maintenance, or operational issues.
• You are comfortable sharing suggestions and constructive feedback with management.
• You look for ways to make the team more efficient, organized, and consistent.
• You can independently troubleshoot situations while knowing when something needs to be escalated.
• You help prevent problems instead of only reacting after something goes wrong.
• You are interested in growing with the company and taking on more responsibility over time.

We value initiative. If you see a better way to handle something, we want you to speak up. We want someone who can learn and follow our systems while also bringing their own experience, ideas, and strengths to the team.

REQUIREMENTS

Strong previous experience working as an Airbnb or short term rental VA
Experience independently managing guest communication
Experience coordinating cleaners, maintenance technicians, and vendors
Experience with Airbnb and preferably VRBO, ---------- , and other OTAs
Experience working with property management systems or short term rental software
Strong written and spoken English
Excellent attention to detail
Strong problem solving skills
Ability to manage several active situations without losing track of important details
Ability to remain professional and calm when dealing with difficult guests or urgent property issues
Reliable computer and high speed internet connection
Reliable backup internet and power plan
Ability to work the full Pacific Time schedule listed above
Ability to attend the Monday team meeting at 4:30 PM Pacific Time
Experience with Hostaway, Breezeway, ---------- , PriceLabs, smart locks, Ring, Minut, or similar short term rental tools is a plus.

COMPENSATION:
$4 per hour

MONTHLY BONUS STRUCTURE
In addition to regular compensation, we offer a monthly bonus structure.
25 dollars per month for doing a great job in your position and consistently meeting expectations.
50 dollars per month for successfully completing a special monthly bonus task that we will establish together each month.
The monthly bonus task may involve improving a process, completing a project, solving an operational issue, creating a useful system, or contributing something valuable to the team.
This gives you the opportunity to earn up to 75 dollars in additional bonuses each month.

TO APPLY
Send your CV link, make sure we have view access.

We value people who are dependable, proactive, organized, resourceful, and willing to take ownership of their work. We are looking for someone interested in a long term position who wants to grow with our company as our short term rental portfolio expands.