Administrative Assistant

To Apply:
Attach links of your audio recording talking about your experiences together with your resume

We are looking for a detail-oriented Administrative Assistant to support the processing and management of GAP warranty and insurance claims. The role involves handling routine customer calls, opening and tracking claims, collecting and organizing documents, monitoring outstanding requirements, reviewing files for completeness, and following up or escalating issues when needed.

The ideal candidate has strong organizational and communication skills, attention to detail, and experience with administrative documentation, claims, automotive, or insurance processes.

Key Responsibilities

• Review and process GAP warranty/insurance claims accurately and efficiently
• Verify claim information, supporting documents, and customer eligibility
• Communicate with customers, dealerships, lenders, insurers, and other relevant parties regarding claims
• Request and follow up on missing or incomplete documentation
• Review vehicle, loan, payoff, and other claim-related records
• Maintain accurate and up-to-date claim files and records
• Track claim status and follow up on pending claims
• Identify discrepancies or missing information and coordinate resolution
• Respond to inquiries through email , phone, or other communication channels
• Ensure claims are processed according to company policies and procedures
• Perform other administrative tasks related to claims management as needed

Qualifications

• Previous experience in GAP claims, auto warranty claims, insurance claims, automotive finance, or a related field is -preferred
• Strong English communication skills, both written and verbal
• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Comfortable handling multiple claims, documents, and tasks simultaneously
• Proficient with computers, email , spreadsheets, and online systems
• Ability to work independently in a remote environment
• Strong follow-up and problem-solving skills
• Willing to learn company-specific claims procedures and systems

To Apply:
Attach links of your audio recording talking about your experiences together with your resume