Social Media Comments + Influencer Gifting VA (Meta Business Suite, DTC Brand) | Full-Time

We're a fast-growing DTC (direct-to-consumer) women's apparel brand selling in the US market. We're looking for one reliable, multitask VA to handle three missions at the same time: replying to comments on our Facebook and Instagram pages, answering negative reviews on Trustpilot, and running our influencer gifting program.

This is NOT a single-task role. You'll switch between these three missions every day, so you need to be organized, fast, and comfortable juggling priorities without dropping anything. Every mission comes with a clear SOP (standard operating procedure), and following it carefully is a core part of the job.

This role will grow. As the brand scales, your missions will evolve and new responsibilities will be added over time. We're looking for someone who is adaptable, learns fast, and is genuinely excited to take on more, not someone who only wants to do one fixed task.

SALARY & BONUSES

Fixed salary: $300 per month
Performance bonuses on top of the fixed salary, based on the quality of your work and the results you bring

MISSION 1: Facebook & Instagram comments (via business. >facebook .com )

Reply to comments on our pages and ads every day through Meta Business Suite (business. >facebook .com )
Encourage and reassure customers: many of them hesitate before buying, and a warm, confident reply makes the difference
Answer their questions about the product clearly and accurately, using our guidelines
Handle spam and negative comments the right way
Brief your manager regularly: recurring questions, complaints, order issues, and anything sensitive that needs attention

MISSION 2: Trustpilot negative reviews (quick task)

We give you access to our Trustpilot business account
Reply to negative reviews in a simple, polite way, following our SOP (templates provided)
This takes only a few minutes a day

MISSION 3: Influencer gifting

Find and vet creators on Instagram (moms with real, engaged communities, roughly 1K to 20K followers)
Collect their contact info and run outreach at volume (email + Instagram DM)
Follow up consistently: most collabs are closed on the 2nd or 3rd message, so no lead should be forgotten
Close gifting collaborations (we send the product, they post content)
Stay highly organized: keep a clean, up-to-date tracker in Google Sheets (who you contacted, when, replies, next follow-up, confirmed collabs)
Hand off confirmed collabs cleanly (name, size, shipping info)

WHAT WE'RE LOOKING FOR (required)

Previous experience working for DTC / e-commerce brands
Proven experience replying to Facebook / Instagram comments through business. >facebook .com (Meta Business Suite)
Proven experience sourcing creators for influencer gifting (finding, vetting, reaching out, following up, closing)
Excellent written English: your replies must sound like a real person, not a robot
True multitasker: able to run all three missions every day without being chased
Adaptable and eager to grow: comfortable with missions that evolve and new tasks being added
Very organized, with a strong habit of following up and keeping trackers up to date
Follows SOPs strictly and asks when something isn't covered
Communicates proactively with the team and reports clearly to their manager
Good with Google Sheets

NICE TO HAVE

Experience with Shopify (orders, customers, products)
Experience in fashion, beauty, or women's wellness brands
Experience with Trustpilot or other review platforms
Your own method for finding creators fast and spotting fake engagement

SCHEDULE
8 hours per day, Monday to Friday, aligned with US Central Time. Long-term role.

HOW TO APPLY (please read carefully)

Start your message with the word "MULTITASK-META" so I know you read the whole post.
Tell me which DTC / e-commerce brands you've worked with, and whether you've used Shopify.
In 2-3 sentences, tell me how you replied to comments through business. >facebook .com before (which brand or niche, roughly how many comments per day).
In 2-3 sentences, tell me about ONE gifting campaign you ran: how you found the creators, how you organized your follow-ups, and how many collabs you booked.

Applications that don't follow these 4 steps won't be reviewed. Looking forward to reading yours!