Tech Operations Virtual Assistant (GoHighLevel Specialist) — Full-time, Remote

About Us
We’re a US-based marketing and coaching company (7 Figure Dojo / Braven Media) serving martial arts schools, swim schools, and private schools. We run the ads, CRM, automations, and follow-up systems for our clients. Our tech team keeps every client’s GoHighLevel account, automations, and reporting running clean — and we’re growing, so we need another sharp GHL person on that team.

The Role
You’ll sit on our Tech Operations team and own the daily recurring tech tasks plus client tech tickets. This is hands-on GoHighLevel work — not general admin. You’ll be trained on our SOPs (Loom library), then expected to run them independently and flag anything broken before a client notices.

What You’ll Do

Daily recurring operations

• Rotate phone/number lines on our US and UK accounts each morning (8:30am EST) and post confirmation in the team Slack channels
• Check automation scenarios ( ---------- ) at start and end of day, fix or escalate failures
• Verify stats sheets, reporting syncs, and client notification channels are firing correctly
• Monitor ad/lead alerts and confirm leads are landing in the correct pipelines

Client onboarding & offboarding

• Build new client GHL sub-accounts: pipelines, calendars, forms, workflows, nurtures, SMS/email templates, number provisioning, A2P registration
• Run our Tech Onboarding checklists (including 3-day post-onboarding follow-ups) and Follow Up Squad setups
• Run offboarding checklists: remove access, disconnect integrations, community/calendar removals, wind down automations

Client tech support tickets

• Take tech questions coming from client Slack channels and the production board: forms not pushing to the right pipeline, bots booking wrong class times, calendar availability issues, missing appointments, contact/tag imports, list uploads, SMS blasts and nurture placement
• Troubleshoot to root cause, document the fix, and reply clearly in plain English to non-technical school owners
• Keep every task updated in Asana with status and next step

You Must Have

• Proven hands-on GoHighLevel experience (please state how long, and what you built) — workflows, pipelines, calendars, forms/funnels, SMS/email, tags, custom fields, A2P
• Strong troubleshooting instinct: you find the cause, not just the symptom
• Excellent written English — you’ll write directly to US clients
• Comfortable working US Eastern hours and hitting fixed daily deadlines
• Reliable high-speed internet, backup power/internet, and a working computer
• Extremely organized: you live in a task board and never let a ticket go silent

Nice to Have

• ---------- / Zapier automation building
• Meta Ads and lead-form / CAPI basics
• Zapier-style API or webhook comfort, Google Sheets formulas
• Experience with Slack, Asana, Circle, Spark Membership, Stripe
• Experience supporting US clients in an agency environment

Details

• Full-time, remote, 8am - 5pm US Eastern hours
• Paid training on our SOPs, long-term role with growth into Tech Lead

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