Luxury Client Engagement & Enrollment Concierge

This is not a traditional Client Success Manager Role.
We will pay 1200 during 90 day probation
Then 1700 on day 91
PLUS Bonus on performance and hitting kpis up to ---------- /mo

We are looking for a smart, take action, high emotional intelligence, relationship-oriented woman who understands connection, communication, psychology, feminine energy, and customer experience at a deep level.

Your role is to help women feel seen, supported, guided, and activated as they begin and move through their Love Success Journey™.

You will serve as a bridge between our audience and our programs by handling customer support issues, nurturing conversations, engaging our communities, identifying needs, increasing member engagement, and helping the right women take the next step toward transformation.

This role combines customer support with:

• community management
• social engagement
• DM nurturing
• soft sales
• member success
• customer journey optimization
• webinar engagement
• relationship psychology
• luxury client experience

You are NOT just answering messages and checking a box.

You are helping women move from confusion to clarity and from hesitation to transformation. You are a leader who is changing lives!

Responsibilities

Customer Support & Client Engagement

• Respond to support tickets, DM inquires, and comments across Instagram, TikTok, Facebook , YouTube, and other social platforms as the brand voice leading them to book a call.
• Build genuine conversations that create trust and connection
• Identify emotional needs, pain points, goals, and readiness levels
• Guide qualified leads toward:
• booking a Love Mapping Call
• joining programs
• downloading the app
• attending webinars
• enrolling in the appropriate next step
• Follow up with warm leads consistently
• Re-engage inactive or hesitant prospects

Community & App Engagement

• Take care of current clients by
• Increase engagement inside HerPocketCoach™ communities and member groups
• Onboard and welcome new members, and help create an elevated onboarding experience
• Encourage participation, accountability, and progress
• Monitor emotional tone and community energy
• Match members with the appropriate journey, support level, or next step
• Help members stay engaged and avoid drop-off
• Identify upsell and ascension opportunities naturally through conversation and support

Webinar & Live Event Support

• Attend webinars and live trainings
• Engage attendees in the chat during live sessions
• Encourage participation and action-taking
• Answer questions and direct attendees toward enrollment opportunities
• Follow up with attendees after webinars to continue nurturing conversations

Member Experience & Retention

• Help create a luxury, personalized member experience
• Ensure members feel supported, seen, and connected
• Identify members who may need additional support or encouragement
• Help improve retention and continuation rates
• Gather feedback and identify common member concerns or desires
• Escalate high-priority client situations when needed

Sales Support & Enrollment Assistance

• Identify high-intent leads
• Help qualify prospects before calls
• Encourage action from women who are ready to begin their transformation journey
• Support enrollment goals through relationship-centered conversations rather than aggressive sales tactics

Who We’re Looking For

The ideal candidate:

• Is willing to work hard, smart and take the initiative
• knows how to solve problems while remaining calm
• Is naturally warm, emotionally intelligent, nurturing, and persuasive
• Understands feminine energy and relationship dynamics
• Has excellent written communication skills
• Knows how to create connection through conversation
• Is organized and highly responsive
• Understands luxury client experience
• Can balance empathy with leadership
• Understands psychology, sales, and human behavior
• Is proactive and solution-oriented
• Can maintain professionalism while sounding human and relatable

Bonus if you:

• Have experience in coaching, wellness, luxury brands, relationship coaching, community management, or high-ticket sales support
• Have experience using CRMs client portals, social media platforms, or community apps
• Understand emotional regulation, attachment styles, or relationship psychology

KPIs & Success Metrics

• DM and Customer Support response time
• Engagement rates
• Webinar conversions
• Call bookings generated
• Member retention and engagement
• Community participation levels
• Reactivation of inactive members
• App engagement increases
• Enrollment support conversions

Compensation

Compensation structure may include: ---------- a month

• bonuses tied to booked calls or enrollments
• retention bonuses
• performance incentives

About Bonding Biology Institute™

Bonding Biology Institute™ is a luxury love mastery and relationship technology company founded by Shay Levister, also known as Shay Your Love Diva.

Through HerPocketCoach™, AI-powered systems, Love Blocks®, the Five Love Archetypes™, and the 7-Stage Love Framework™, we help high-achieving women heal unhealthy patterns, elevate their self-worth, and attract emotionally healthy, commitment-minded love.

We are building the future of relationship transformation through psychology, neuroscience, feminine embodiment, AI, and structured emotional growth systems.

To apply, please submit to ----------

• your resume
• customer experience
• Your confirmation that you can work full time and exclusively for our company

-Look up ---------- and tell us why you want to join our team

• How have you handled angry customers?
• How have you ensure you are providing the best support?
• How have you manage a community that makes them want to stay and move up to a higher package?
• Do not use AI in your responses
• a short video introducing yourself
• examples of conversations, engagement, or customer support experience
• why you believe you would excel in this role