Client Service Executive

DayTech Gifts is a Singaporean company focused on supplying customized corporate gifts for employee welfare, outreach events and recruitment. We are seeking a customer-focused Sales & Client Service Executive to manage client enquiries from initial contact through to order confirmation. You will help corporate clients select suitable gifts, advise on customisation and guide them through the purchasing process.

Job Description

• Respond promptly and professionally to customer enquiries via email , WhatsApp and phone.
• Understand clients’ requirements, including budget, quantity, event purpose, customisation preferences and delivery timelines.
• Recommend suitable corporate gifts and advise on branding, printing and customisation options.
• Prepare and send quotations, explain pricing and answer questions about products and order requirements.
• Confidently handle client phone calls to clarify requirements and discuss proposals.
• Follow up on enquiries and quotations, address concerns and close sales.
• Coordinate with internal teams to confirm product availability, customisation feasibility and delivery timelines.
• Maintain accurate records of client conversations, quotations and confirmed order specifications.
• Ensure a smooth handover of confirmed orders to the production and fulfilment teams.

Job Requirements

• Excellent written English, particularly the ability to write clear, professional and accurate client email s.
• Fluent spoken English and confidence in taking and making phone calls with corporate clients.
• Strong customer service skills, with a patient, responsive and helpful approach.
• Ability to understand client needs, recommend suitable products and guide enquiries towards a confirmed order.
• Strong attention to detail when handling quotations, quantities, branding requirements and deadlines.
• Good organisational skills and the ability to manage multiple enquiries and follow-ups simultaneously.
• Comfortable using email , WhatsApp and spreadsheets for daily work.
• Willingness to learn about corporate gifts, materials, printing methods and customisation options.
• Previous experience in sales, customer service or account management is preferred. Experience in corporate gifts, promotional products or printing is an advantage.