Client Facing Account Manager for SEO Digital Marketing Agency Servicing Automotive Dealers

As a Performance/Account Manager, you are responsible for managing relationships with named clients. The primary function of this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.

Key Skills:
→ Excellent communication skills, both written and spoken
→ High attention to detail
→ Great people skills and comfortable conducting business conversations via phone and web meetings on a daily basis
→ Outstanding follow-up and follow-through
→ Strong project management skills
→ Effective time management and personal accountability
→ Eager to learn

Communication
→ Skilled in providing simplified explanations of complex or complicated concepts
→ Outstanding written and verbal communication skills
→ Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
→ Use applied knowledge, available evidence, logical means, and processes to investigate and resolve problems with a high degree of accuracy

Technical Skills
→ Proficient use of Google Drive applications, including Docs and Sheets
→ Experienced in navigating major internet advertising interfaces, including but not limited to:

• Google
• Bing
• Facebook

→ Comfortable meeting via Zoom and other online meeting platforms

Quantitative & Analytical Skills
→ Able to use return-on-investment (ROI) as a decision-making tool
→ Able to analyze relevant performance data to determine appropriate go-forward actions

Job Skills & Responsibilities
The candidate must be flexible and able to multitask across a variety of job duties, including Client Account Management responsibilities:
→ Retention of client accounts through review of campaign setup, active campaign management, and execution of consistent customer service
→ Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics
→ Rapport building and fostering relationships with clients through timely follow-up and communication in order to increase retention

Client Education & Performance
→ Delivery of education to clients on campaign performance
→ Explain campaign results and the return on investment received
→ Communicate performance information clearly and effectively to clients

Qualifications
→ Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism, or English (Preferred but not required)
→ 2+ years of experience in Marketing, Advertising, Public Relations, Sales, Customer Service, or a related field