Client Success and Operations Assistant

Employment Type: Part-Time
Schedule: Monday–Saturday, 8:00 AM–2:00 PM Eastern Time
Hours: Approximately 36 hours/week, with potential to grow into a larger long-term role.

We’re a growing real estate media company looking for a friendly, outgoing, organized, and highly capable person to help manage our day-to-day operations and customer experience.

You’ll be communicating directly with clients, photographers, videographers, and editors, helping keep jobs organized, solving problems, answering phones, handling customer service, and assisting with sales and upsells.

Responsibilities

• Answer calls, texts, and email s
• Help clients book and manage appointments
• Coordinate with photographers, videographers, and editors
• Handle customer questions, revisions, and complaints
• Help manage and check media before delivery
• Follow up with clients and recommend additional services when appropriate
• Keep schedules, jobs, and internal systems organized

What We’re Looking For

The biggest thing we care about is personality and communication.

You should be:

• Extremely friendly, personable, outgoing, and confident
• Highly fluent in English with clear, easily understood speech
• Very comfortable speaking with U.S.-based clients over the phone
• Familiar with American culture, communication styles, humor, and business etiquette
• Intelligent, quick-thinking, resourceful, and a strong problem solver
• Organized, dependable, and able to multitask
• Comfortable with customer service and sales
• Able to communicate naturally without sounding scripted

Previous customer service, phone support, sales, hospitality, or office experience is strongly preferred.

Real estate, photography, and media experience are not required. We can train you on the technical side.

Spoken English and customer communication will be an important part of the interview process.

We’re looking for someone who can eventually become a key part of our team and help run the day-to-day operations of the business.