Sales and Admin VA

Virtual Assistant (Sales & Administration)

Location: Remote (Philippines)
Position Type: Full-Time or Part-Time
Company: Jump! Swim Schools

About the Role

Jump! Swim Schools is seeking a highly organised and customer-focused Virtual Assistant to support our sales and administration team. This role is ideal for someone who enjoys working with customers, following up leads, managing bookings, and helping families commence their swimming journey with us.

The successful candidate will play a key role in converting enquiries into enrolments while ensuring a seamless customer experience.

Key Responsibilities
Sales & Lead Management
Follow up new enquiries via phone, email , SMS, and CRM.
Respond promptly to customer enquiries regarding swimming lessons.
Convert leads into enrolled students through effective communication and relationship building.
Track lead status and maintain accurate records in the CRM.
Re-engage inactive leads and past customers.
Bookings & Enrolments
Book assessment classes, trial lessons, and ongoing swim classes.
Process new student enrolments and sales.
Assist families with class selection and scheduling.
Manage waitlists and class availability.
Administration
Maintain accurate customer records and data entry.
Support centre teams with administrative tasks.
Monitor and update customer accounts.
Assist with reporting and daily sales activity tracking.
Handle general customer service enquiries.
Skills & Experience
Previous experience in sales, customer service, appointment setting, or virtual assistance.
Strong verbal and written English communication skills.
Confident making outbound calls and following up leads.
Highly organised with excellent attention to detail.
Experience using CRM systems and Microsoft Office.
Ability to work independently and meet performance targets.
Reliable internet connection and home office setup.
Preferred Experience
Experience in education, fitness, childcare, or service-based businesses.
Experience with enrolment or booking systems.
Background in lead conversion and customer retention.
Key Performance Indicators (KPIs)
Lead response time.
Number of outbound follow-up calls.
Lead-to-enrolment conversion rate.
Classes booked per week.
Customer satisfaction and response times.
Accuracy of administration and data entry.
What We Offer
Long-term remote opportunity.
Supportive and growing Australian business.
Performance incentives based on sales outcomes.
Ongoing training and development.
Opportunity for career growth within the organisation.
To Apply

Please submit:

Your resume.
A short introduction outlining your sales and customer service experience.
A voice recording (1-2 minutes) introducing yourself and explaining why you would be suitable for this role.