Experienced E-commerce Customer Service Lead or Manager

Head of Customer Service: E-commerce
We’re looking for an experienced Head of Customer Service to join our growing e-commerce company.

NOTE: WE WILL ONLY CONSIDER APPLICANTS WITH E-COMMERCE EXPERIENCE

How to apply:
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What you’ll do
Lead and manage a small Customer Service team (currently fewer than 10 people)
Build and improve our Customer Service system from scratch
Create and maintain CS trackers, processes, SOPs, and workflows
Monitor team performance and ensure excellent customer support
Help structure the CS department as the company continues to scale
Work closely with other teams to improve the overall customer experience
Adapt to and help implement tools and systems such as Notion

What we’re looking for
Strong experience in e-commerce Customer Service
Previous experience managing or leading a CS team
Hands-on experience with Commslayer is highly preferred
Comfortable building CS systems, trackers, and processes from the ground up
Familiarity with Notion or similar productivity/project management tools
Highly organized, proactive, and process-oriented
Able to adapt quickly in a fast-growing company
Strong communication and problem-solving skills
Comfortable taking ownership and working independently

Benefits & Perks

• Free gym membership — monthly reimbursement
• Choose your own shift
• Weekly pay via Wise
• Monday to Friday schedule
• Optional Saturday work for extra pay

If you have strong e-commerce CS leadership experience and enjoy building systems and teams from the ground up, we’d love to hear from you.