Customer Support Coordinator

Let Sparks Fly® is looking for an experienced Customer Support Coordinator to support our clients by phone and email .

About Let Sparks Fly®

Let Sparks Fly® is a premier travel community creating thoughtfully curated group travel experiences for women who value connection, culture, community, and unforgettable memories.

We are looking for a confident, dependable, and experienced Customer Support Coordinator who can provide excellent support to our clients through phone and email communication.

This is not an entry-level virtual assistant role. We are looking for someone who already understands how to work remotely, manage multiple systems, communicate professionally, and take ownership of their responsibilities without needing to be taught basic administrative skills.

What We’re Looking For: You must already have experience working as a Virtual Assistant, Customer Support Representative, or Administrative Assistant.

1. Speak and write excellent English
2. Be confident talking to clients by phone
3. Learn quickly and think on your feet
4. Work independently
5. Be organized and dependable
6. Know when to resolve an issue and when to escalate it

Required Experience
1. Asana
2. Google Workspace, including Google Sheets
3. JotForm
4. Zoom
5. Email and phone support
6. AI tools such as ChatGPT, Claude, or Gemini

We will train you on Let Sparks Fly®, but we are not looking to teach basic virtual assistant skills.

Pay
1. Training: $5/hour for the first 30 days
2. After training: $6/hour
3. One-year anniversary: Additional $1/hour increase based on satisfactory performance

How to Apply
1. Use this exact subject line: LSF Customer Support Coordinator
2. Applications without this subject line will not be reviewed.

Please submit:
1. Your resume
2. A video introduction of 60 seconds or less
3. In your video, introduce yourself, briefly share your relevant experience, and tell us why you would be a great fit for this position.

Because this position requires regular phone communication with our clients, the video will also be used to evaluate your English-speaking ability, confidence, professionalism, and communication style.

Before You Apply
This position may be a great fit for you if you are someone who enjoys helping people, communicates confidently, learns quickly, and can work independently in a fast-moving remote environment.

We are looking for someone who can come in with strong foundational skills and learn our company, not someone who needs to learn how to be a virtual assistant from the beginning.