Operations & Customer Support Specialist

Contact for Interest in ----------

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Position Overview

We are seeking a highly organized, resourceful, and customer-focused Operations & Customer Support Specialist to manage incoming customer requests, conduct online research, and provide exceptional service from inquiry to order completion.

This is not a traditional call center position. We are looking for someone who can think critically, solve problems independently, and manage customer requests efficiently using modern technology and AI-powered communication tools.

Key Responsibilities
Customer Support
*Answer incoming customer phone calls professionally.
*Respond to customer inquiries through our AI-assisted phone system.
*Return missed calls and follow up with customers promptly.
*Communicate with customers through phone, email , and text messages.
*Build positive relationships by providing knowledgeable and friendly service.

Product Research & Sales

*Research parts, products, and pricing based on customer requests.
*Locate replacement parts from manufacturers, distributors, and suppliers.
*Compare pricing, availability, shipping times, and alternative options.
*Prepare quotes and explain available options to customers.
*Process customer purchases when requested.
*Coordinate shipping directly to the customer's home or business.
*Track orders and provide shipment updates

Research
*Perform detailed internet research to locate hard-to-find products and parts.
*Verify pricing and product information from multiple suppliers.
*Research manufacturers and distributors for new sourcing opportunities.
*Find solutions when requested items are discontinued or unavailable.

Qualifications
*Required
*Excellent verbal and written communication skills.
*Professional phone etiquette.
*Strong computer and internet research skills.
*Ability to multitask in a fast-paced environment.
*Strong organizational and time-management skills.
*Excellent problem-solving abilities.
*High attention to detail.
*Comfortable learning new software and AI tools.
*Ability to work independently with minimal supervision

Ideal Candidate

The ideal candidate enjoys solving problems, helping customers, and finding answers that others cannot. They are dependable, organized, proactive, and comfortable handling multiple customer requests while maintaining excellent communication and attention to detail.