Customer service

Hiring: Virtual Guest Support Assistant — VCAY Suites

VCAY Suites is a hotel in New Orleans offering large, multi-bedroom suites for families and groups. We’re hiring a reliable virtual assistant to answer guest calls and manage guest reviews.

Schedule & Pay

• Tuesday–Friday, 2:00 AM–10:00 AM New Orleans time (U.S. Central Time).
• 32 hours per week.
• $3 USD per hour.
• Fully remote. You must follow New Orleans time when daylight saving time changes.

Responsibilities

• Answer guest calls promptly and professionally.
• Help guests with check-in, access, hotel information, and questions during their stay.
• Document guest issues and follow up until resolved.
• Escalate urgent issues to the appropriate team member.
• Monitor new guest reviews, update our review tracker, and draft or post approved responses.
• Flag recurring complaints and feedback that require attention.
• Provide a clear handoff of unresolved issues at the end of your shift.

Requirements

• Strong spoken and written English.
• Comfortable speaking with guests and calmly handling complaints.
• Reliable computer, fast internet, headset, and a quiet workspace.
• Able to stay awake, attentive, and available throughout the entire shift.
• Comfortable using multiple browser tabs, WhatsApp, and Google Sheets.
• Able to follow instructions accurately and protect guest information.
• Customer service, hospitality, or virtual assistant experience preferred.

How to Apply

Send us:

1. A brief introduction and your relevant experience.
2. Your country and confirmation that you can work the listed schedule.
3. Your internet speed and computer setup.
4. A 30–60 second voice recording introducing yourself in English.

To show that you read the full post, start your application with “VCAY NIGHT SHIFT” and answer this question: A guest calls because they cannot access their suite. What would you do first?

Applications missing these instructions will not be considered.