Customer Complaint Specialist

We are looking for a Customer Complaint Specialist with experience in the international trade or Logistics industry to manage and resolve customer complaint effectively.

This role requires proven experience in handling customer complaints, escalations, or PR/crisis management. You will communicate directly with international clients via phone, text, and email .

This is a mid-level role for someone with a strong background in client support and relationship management — this is not an entry-level position. Please do not apply if you do not meet the qualifications below.

Key Responsibilities & Requirements:

1-Handle and de-escalate complex customer issues with confidence and clarity.
2-3 years of experience in customer support or complaint management (preferably in international trade or logistics).
3-Collaborate cross-functionally with China-based teams to ensure client satisfaction.
4-Excellent written and verbal English communication skills.
5-Ability to stay calm, empathetic, and solution-focused under pressure.