Dispatcher/ CSR

Tiger Air & Heating is a family-owned HVAC company serving residential and commercial customers throughout the Dallas-Fort Worth area. We’re looking for a reliable and organized Customer Service Representative (CSR) / Dispatcher to join our team.

This role is ideal for someone who communicates well, stays calm under pressure, and enjoys helping customers.

What You’ll Do

• Answer inbound customer calls professionally
• Schedule and confirm service appointments
• Dispatch technicians and coordinate their schedules
• Keep customers updated on arrival times
• Handle customer questions and concerns
• Communicate with technicians throughout the day
• Keep customer and job notes accurate in our CRM
• Make outbound calls and follow up with customers when needed

What We’re Looking For

Required:

• Excellent spoken and written English
• Strong customer service and communication skills
• Good organization and multitasking skills
• Reliable high-speed internet
• Quiet home office
• Backup internet and power
• Availability to work U.S. Central Time hours

Preferred:

• CSR, dispatcher, call center, or scheduling experience
• Experience in HVAC, plumbing, electrical, or other home services
• Familiarity with CRM or scheduling software

Compensation

• Competitive pay based on experience
• Performance bonuses available
• Long-term opportunity with a growing family-owned company

Application Process

Step 1 – Written Questions

Please answer:

• Tell us about your customer service or dispatch experience.
• What software or systems have you used?
• What hours are you available to work in CST?
• Tell us about a difficult customer you handled and how you resolved the situation.
• What is your internet speed, and do you have backup internet and power?

Step 2 – Voice Recording

Please submit:

• A 1–2 minute voice introduction about yourself and your experience.
• A short customer service roleplay responding to this situation:

Customer: “My AC stopped working and my house is 85 degrees. I called earlier and nobody called me back. What is going on?!”

We want to hear your:

• English communication
• Professionalism
• Confidence
• Empathy
• Problem-solving
• Ability to stay calm under pressure

Step 3 – Interview

• Qualified candidates will be invited to a video interview to discuss their experience, communication style, reliability, and ability to handle multiple tasks.

Step 4 – Dispatch Exercise

• Final candidates may complete a short dispatch simulation involving customer calls, scheduling, technician delays, and changing priorities.

What We Value

• Fast communication
• Reliability and follow-through
• Attention to detail
• Calmness under pressure
• Positive attitude
• Teamwork
• Willingness to learn

How to Apply

Please submit:

• Resume
• Answers to the written questions
• Voice introduction
• Customer service roleplay

We’re looking for someone who wants to grow with Tiger Air & Heating and become a dependable part of our team.