Operations Coordinator / Sales Operations Support

About the Role
We are a fast-growing personal care and wellness brand with a growing global retail footprint across Australia, the USA, Canada, the UK, Saudi Arabia, and other international markets. We're looking for a highly organised and detail-oriented Operations Coordinator / Sales Operations Support to sit at the centre of Sales, Supply Chain, logistics, customers, and 3PL partners.
The role will focus primarily on the day-to-day execution of customer orders across international markets — ensuring orders are entered correctly, warehouse requirements are met, delivery issues are resolved, and the Sales team has the information and administrative support needed to service customers effectively.

Work Structure & Requirements
Location: Remote / Virtual
Schedule: Full-time
Time Zone: AEST/NZST
Compensation: 10 USD per hour

Key Responsibilities
1. Order Management & Customer Fulfilment
Manage customer orders from receipt through warehouse release, dispatch, delivery, and proof of delivery
Process and review orders received through SPS Commerce, EDI, and other customer channels
Enter and maintain orders accurately within Unleashed and relevant internal systems
Ensure customer-specific requirements, documentation, pricing, SKUs, quantities, and delivery details are correct
Maintain visibility of open orders and proactively flag delays, shortages, or fulfilment risks
2. 3PL & Logistics Coordination
Coordinate across multiple 3PL partners and help support the launch of additional international warehouse locations
Follow up on lost stock, shortages, missing deliveries, warehouse errors, and other fulfilment issues
Maintain stock-on-hand reporting and support inventory visibility across regional warehouses
Work with 3PLs and internal teams to drive operational issues through to resolution
3. Sales Operations Support
Support the Sales team with customer setup, new line forms, account opening documentation, and retailer onboarding
Complete detailed retailer and distributor forms, including large and complex account documentation
Maintain accurate customer master data, pricing, SKUs, UPCs/EANs, case configurations, and freight terms
Provide Sales with accurate inventory, order, and delivery information for customer meetings and launches
Support new market, retailer, and distributor launches from an operational perspective
4. Customer & Administrative Support
Help resolve customer complaints, order issues, and delivery discrepancies
Maintain accurate internal trackers, reports, and documentation
Support operational communication between Sales, Supply Chain, Finance, customers, and logistics partners
Assist with ad hoc reporting and operational analysis as required
Required Skills & Experience
Experience: 3+ years in CPG operations, sales operations, logistics, customer fulfilment, or order management
International Operations: Strong experience working with 3PLs, retailers, distributors, and international customer accounts across multiple markets
Order Management Systems: Experience with EDI, SPS Commerce, or similar order management platforms; experience with Unleashed or a similar ERP/inventory management system is strongly preferred
Excel: Advanced Excel skills are essential — confident working with complex spreadsheets and customer documentation
Retailer Documentation: Comfortable completing detailed retailer setup forms, new line forms, and operational documentation
Communication: Strong written and spoken English; strong numerical ability and exceptional attention to detail
AI Tools: Comfortable using AI tools to improve efficiency, reporting, and administrative workflows
Profile: Highly organised, proactive, and able to manage multiple markets and stakeholders simultaneously; strong problem-solving skills with the ability to resolve issues rather than simply escalate them; operates confidently in a high-volume environment and keeps a close eye on detail across orders, stock, documentation, and customer requirements

To Apply:
Kindly send your resume and introduction video (candidates who have submitted this will be prioritized)