Experienced E-commerce Customer Support Specialist

We are looking for a highly experienced Customer Support Specialist to join our growing e-commerce business.

We operate multiple stores across Europe with both COD and prepaid dropshipping.

This position is ONLY for candidates with proven e-commerce customer support experience.

What we expect:

Proven experience in e-commerce customer support

Strong experience with Shopify

Experience handling PayPal and Stripe disputes & chargebacks

Experience with refunds, cancellations, delivery issues and customer complaints

Ability to prepare evidence and professionally respond to payment disputes

Fast and professional communication — most standard email s should be handled within approximately 2 minutes

Excellent written English

Strong organization and attention to detail

Ability to work independently and take ownership

Experience with COD and European markets is a big advantage

We need more than someone answering email s.

We want someone who can bring new ideas and improvements to our customer support.

You should be able to identify problems, improve templates, create better processes, increase efficiency and help us take our customer support to the next level.

We want someone who sees a problem and comes with a solution.

IMPORTANT

We are looking for experienced and proven candidates only.

When applying, please send:

Your previous e-commerce customer support experience

Companies/stores you worked with and how long you worked there

Tools and platforms you used

Your experience with Shopify, PayPal and Stripe

Approximately how many disputes/chargebacks you have handled

What improvements you personally introduced in your previous customer support role

Proof or references from your previous work that we can verify

Your expected hourly rate

Previous experience will be verified.

Start your application with the word “SUPPORT” so we know you read the full job post.