FIELD SERVICE DISPATCHER & CUSTOMER SERVICE SPECIALIST

Full-Time | Remote | US Business Hours | Long-Term Opportunity

We are looking for an experienced Field Service Dispatcher & Customer Service Specialist to support a US-based pest control company.

This is a hands-on remote role focused on field-service dispatch, technician scheduling, customer service, and daily operations.

This is NOT a general Virtual Assistant position. Candidates must have relevant experience in dispatch, scheduling, field service, logistics, customer service, or a closely related role.

Pest control experience is preferred but NOT required. We welcome experienced candidates from other field-service and home-service industries.

KEY RESPONSIBILITIES

CUSTOMER SERVICE

Handle inbound customer calls and service inquiries
Assist customers with scheduling, rescheduling, and service questions
Handle customer concerns professionally and provide appropriate solutions
Make outbound calls for confirmations, follow-ups, and schedule changes
Maintain accurate customer information and service records
Document customer interactions and service requests
Escalate issues that require management attention

DISPATCH & SCHEDULING

Schedule and coordinate daily service appointments
Dispatch technicians based on availability, location, timing, and service requirements
Monitor technician schedules and job progress
Adjust schedules for cancellations, delays, call-outs, and urgent requests
Identify scheduling conflicts, route issues, and operational problems
Communicate schedule changes with technicians and customers
Help ensure technicians remain on schedule
Coordinate last-minute changes while minimizing disruption to customers and field staff

ADMINISTRATIVE & OPERATIONS SUPPORT

Update CRM and field-service systems
Maintain accurate customer and job information
Track completed, pending, and rescheduled jobs
Assist with reports, invoicing, and other administrative tasks
Follow company SOPs and established procedures
Complete other operational tasks as assigned

REQUIRED EXPERIENCE - NON-NEGOTIABLE

Candidates must have previous experience in at least ONE of the following:

Field-service dispatch
Technician scheduling
Service scheduling
Logistics or dispatch
Home-service operations
Customer service with appointment scheduling
Coordinating mobile or field teams

You must also have:

2+ years of relevant professional experience
Experience handling customers by phone
Strong spoken and written English
Strong communication and problem-solving skills
Excellent attention to detail and organization
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently with minimal supervision
Reliable internet connection and professional remote-work setup
Availability during US business hours

PREFERRED EXPERIENCE - NOT REQUIRED

The following experience is a strong advantage:

Pest control
FieldRoutes
PestPac
GorillaDesk
Jobber
ServiceTitan
Housecall Pro
Residential cleaning
HVAC
Plumbing
Electrical
Landscaping
Property maintenance
Delivery or transportation
Other field-service businesses
Previous experience supporting US-based companies

IDEAL CANDIDATE

We are looking for someone who is:

Experienced in dispatch, scheduling, or field operations
Confident and professional on the phone
Highly organized and detail-oriented
Comfortable coordinating technicians or mobile teams
Calm when schedules change unexpectedly
Proactive in identifying and solving problems
Fast and accurate with data entry
Customer-focused and solution-oriented
Comfortable following SOPs while using good judgment
Reliable, accountable, and responsive
Able to work independently without constant supervision

WORK SETUP

Full-Time
Fully Remote
US Business Hours
Long-Term Opportunity
Competitive compensation based on experience

HOW TO APPLY

Please include the following in your application:

How many years of dispatch or scheduling experience do you have?
What industry or industries have you worked in?
What type of technicians, employees, drivers, or field teams have you coordinated?
What scheduling, CRM, dispatch, or field-service software have you used?
Do you have pest control or other home-service experience?
Have you supported US-based customers or companies?
What is your expected hourly rate in USD?

APPLICATION FILTER - REQUIRED

We want to make sure applicants have carefully read the complete job description.

Begin your application subject line with:

FIELD SERVICE EXPERT - [YOUR NAME]

Example:

FIELD SERVICE EXPERT - JOHN SMITH

Applications that do not include the required subject line may not be reviewed.

IMPORTANT

Pest control experience is NOT required.

We are specifically looking for candidates with relevant experience in dispatch, scheduling, field service, logistics, home services, or customer service with appointment coordination.

Candidates with direct experience coordinating field technicians, managing service schedules, handling customer calls, or using dispatch/field-service software will receive priority consideration.