Email customer support

We are looking for a reliable Virtual Assistant to handle customer support email s for an e-commerce brand. Your main role will be responding to customer inquiries in a clear, friendly, and solution-oriented way using AI tools to assist with translation and drafting responses.

Customers will write in different languages, including Swedish and Danish. You are not required to know these languages, but you must be comfortable using AI translation tools to understand messages and respond accurately in the correct tone and language.

You will handle inquiries related to orders, delivery updates, returns, refunds, and basic product troubleshooting. A structured workflow and attention to detail are essential.

Requirements:

Strong written English
Comfortable using AI tools (e.g. ChatGPT, translation tools) for customer communication
Basic experience in customer service, email handling, or admin work (preferred)
Able to follow SOPs and work independently
Good communication skills and a solution-focused mindset
Able to manage multiple email s efficiently and accurately

Training will be provided on workflows, tone of voice, and support processes.

We are looking for someone dependable, organized, and comfortable working in a modern AI-assisted support environment.

If this sounds like you, please apply with a short summary of your experience.