Customer Service & Admin Superstar

CUSTOMER SERVICE & ADMINISTRATION OFFICER

Read application instruction at bottom

• Part-time Contract (~30 hrs per week)
• Competitive Rate | Work from Home | Fun and Exciting Business
• Work During Australian Business Hours (2–3 hours difference from PH)

ABOUT US
Do you love Christmas, Easter and Halloween? At Real Deal Entertainment, we bring magic to life with The Real Santa, Happy Easter Bunny and Halloween Scenes!

We're a growing entertainment company dedicated to creating unforgettable seasonal experiences across Australia.

We're looking for a top-level communicator and administrator with high integrity, a strong work ethic and real ambition to join our busy team during an exciting period of growth. This role is ideal for someone who thrives on organisation, communication and creative collaboration.

ABOUT THE ROLE
As a key player in our small team, you will be the first point of contact and the voice of our business to our discerning clients around Australia. You will communicate by phone, email and social media chat, as well as preparing quotes, following up on them, generating invoices, scheduling bookings and receiving payments. You will also have regular admin tasks such as competitor research reports and recruitment administration, among many others.

You'll be the glue that keeps projects running smoothly, balancing admin tasks, communication and service excellence with energy and efficiency. Communication and accountability are paramount. Own your tasks and your mistakes, so you can learn and grow every day and build and maintain trust and respect within the team and with our clients.

You will use AI daily to enhance your efficiency and productivity while ensuring the REAL HUMAN experience is felt by our customers.

MAIN RESPONSIBILITIES

• Provide outstanding customer service through email , phone and online communication channels
• Confidently suggest upsells and close deals
• Manage administrative processes including scheduling, document preparation, data entry and coordination with internal teams
• Collaborate with marketing and sales teams on lead generation and campaign coordination
• Conduct market and competitor research to support business development
• Participate in team meetings and help prepare performance and analytical reports
• Handle public relations and other administrative tasks as required
• Provide daily and fortnightly progress reports

MUST POSSESS

• At least 5 years' experience in a similar role
• Strong administration skills, ideally with experience in Zoho One apps (Zoho CRM, Zoho Projects), Dialpad, etc.
• Proficiency in AI prompting and problem solving (we use Claude)
• Fluent spoken and written English and excellent communication skills in general (ideally a neutral accent)
• Stable internet AND stable power, each with a reliable backup
• Ability to work under pressure and meet deadlines
• Confidence to work autonomously once trained, but ALWAYS ask for help if you are not 100% sure
• Extremely high work ethic: showing initiative and suggesting new tasks or improvements to processes.

*You are not paid for the hours you clock but for the work you produce and the value you bring to the business*

IDEAL BUT NOT ESSENTIAL

• University qualification in business administration, sales or a related field
• Experience in the entertainment or events industry, particularly casting performers
• Experience with Australian businesses
• Experience with small start-up businesses
• Scheduling and logistics coordination experience
• Familiarity with other VOIP software

HOW TO APPLY

* Applications without a video will NOT be considered. *

1. Record a 1–2 minute video. Briefly introduce yourself, then role-play the call below, playing BOTH the caller and our Customer Service Officer:

Sarah is organising a staff family Christmas party in Melbourne on a Saturday afternoon in December, with about 40 children. She wants to know if Santa is available, what's included and how much it costs. She mentions she's had a cheaper quote from another company.

Show us how you'd greet her, gather the details needed for a quote, respond to the price comparison, and close the call with clear next steps. You don't need to know our prices. We want to see how you handle the call.

2. Upload your video to any platform (Google Drive, YouTube unlisted, Loom, etc.) and include the link in your application. Check that the link can be viewed WITHOUT requesting access.

3. In your application, also include:

• Your internet speed (a speed test screenshot is ideal) and your backup internet and backup power arrangements
• Your years of customer service and admin experience, and in which industries
• Which of these you have used: Zoho CRM, Zoho Books, Dialpad, Claude (or other CRM, Books or AI tools)