Role: Wholesale Virtual Assistant (Remote)

Responsibilities
● Respond to wholesale customer inquiries by email and phone in a professional, timely manner
● Create and send invoices to customers and answer questions about invoices and payments
● Enter and process wholesale orders accurately
● Get freight quotes and schedule LTL and truckload pickups with carriers
● Coordinate with the warehouse team on order readiness, pickup times, and delivery schedules
● Keep customers updated on order status, shipping details, tracking, and delivery times
● Follow up on delays, issues, or missing information and resolve them quickly
● Maintain accurate records of orders, invoices, and shipments
● Assist with other wholesale and administrative tasks as needed

Requirements
● Excellent written and spoken English.
● Experience in customer service, order processing, logistics, or wholesale operations.
● Strong organizational skills and attention to detail.
● Ability to manage multiple orders and follow through on tasks.
● Proficiency in Google Sheets/Excel, email , and online tools.
● Reliable internet connection and a quiet work environment.
● Willingness to work during U.S. Eastern Time business hours.

Nice To Have
● Experience with LTL freight, BOLs, freight quotes, and pickup scheduling.
● Wholesale, distribution, or e-commerce experience.
● Experience with QuickBooks or other invoicing/accounting software.
● Familiarity with warehouse or order management systems.
Employment: Full-time Schedule: Monday–Friday, 9 AM–5 PM EST