Collections Specialist

About the Opportunity

We are looking for a proactive, confident, and client-focused Collections Specialist to join our team and play a critical role in maintaining healthy client accounts and supporting revenue recovery.
This is more than simply following up on unpaid balances. You’ll work directly with clients to understand billing concerns, resolve account discrepancies, overcome payment obstacles, and find practical solutions that work for both the client and the organization.
The ideal candidate is comfortable having financial conversations, stays composed when handling objections, and takes pride in following through until an issue is fully resolved.

Key Responsibilities

Collections & Revenue Recovery

• Make outbound calls and work assigned collection queues to address unpaid balances and failed payments.
• Prioritize accounts effectively to meet established collection and recovery goals.
• Follow up consistently on outstanding balances and payment commitments.
• Use active listening, professionalism, and persuasive communication to address financial objections.
• Secure appropriate payment commitments and document agreed-upon next steps.

Billing & Account Resolution

• Handle incoming client calls regarding billing questions and invoice disputes.
• Clearly explain charges, invoices, billing cycles, and account balances.
• Investigate account discrepancies and coordinate appropriate resolutions.
• Respond promptly to missed calls, messages, and client inquiries.
• Ensure billing concerns are followed through to complete resolution.

Payment Solutions

• Guide clients through customized payment plans and available payment options.
• Assist clients with setting up automatic payments.
• Explain and facilitate available third-party financing solutions.
• Help identify practical payment solutions while maintaining established policies and procedures.

Documentation & CRM Management

• Accurately document client calls, email s, payment commitments, disputes, and follow-up activities.
• Maintain complete and up-to-date account records within assigned CRM and billing systems.
• Track outstanding issues and follow-up requirements to ensure nothing falls through the cracks.
• Maintain a complete record of client interactions and account resolutions.

What We’re Looking For
The ideal candidate will be organized, persistent, confident on the phone, and comfortable discussing financial matters with clients.
Qualifications include:

• Proven experience in collections, accounts receivable, legal billing, or a related financial role.
• Strong telephone presence and excellent verbal communication skills.
• Excellent active listening and conflict-resolution abilities.
• Ability to handle financial objections and difficult conversations professionally.
• Strong attention to detail and organizational skills.
• High technical aptitude and the ability to quickly learn new systems.
• Hands-on experience with legal billing software or CRM systems is highly preferred.
• Ability to independently manage repetitive, detail-oriented workflows.
• Strong follow-through and accountability.
• Ability to work effectively in a fully remote environment.
• A quiet, dedicated home-office setup suitable for handling client calls.
• Spanish-speaking ability is a plus.

What Success Looks Like
Success in this role means consistently moving accounts toward resolution while ensuring clients receive clear, respectful, - and professional communication.
You'll be expected to:

• Stay on top of assigned collection queues.
• Follow through consistently on outstanding accounts.
• Resolve billing questions and disputes efficiently.
• Secure and document payment commitments.
• Keep CRM and billing records accurate and complete.
• Ensure clients understand their payment options.
• Close the loop on every outstanding issue.

Schedule
Monday–Friday | 9:00 AM–5:00 PM EST
Fully Remote

How to Apply
If you have experience in collections, billing, accounts receivable, or legal billing and are confident in communicating with clients about financial matters, we'd love to hear from you.

Please submit your updated resume highlighting your collections, billing, or accounts receivable experience.