Virtual Assistant in Customer Service & Administrative Support (LOOKING FOR LONG TERM VA)

Lawn Ace is a highly rated lawn care company serving the Augusta, GA area and the Central Savannah River Area (CSRA). We provide weed control, fertilization, mosquito control, and other lawn care services to homeowners and businesses.

We are looking for a dependable, motivated Virtual Assistant who can take ownership of administrative and customer service responsibilities, communicate clearly with US customers, and grow with our company over the long term.

This is a full-time, year-round position. We are looking for someone who wants to become a long-term part of our team, not someone looking for short-term or seasonal work.

Key Responsibilities:
1. Customer Service – Answer incoming phone calls, assist customers with questions and requests, and provide friendly, professional service.
2. Phone Payments – Take customer payments over the phone accurately and securely.
CRM Management – Enter and update customer information, service calls, and other customer details in Real Green Systems.
3. Administrative Support – Handle day-to-day administrative tasks and help keep customer information and internal records organized and accurate.
4. Communication & Follow-Up – Communicate clearly with customers and the internal team, document important information, and follow up on customer needs.
5. Problem Solving – Help identify solutions to customer questions or issues and know when to involve other members of the team.
6. Additional Responsibilities – As you learn the company, customers, marketing, and systems, your role and responsibilities will grow over time.

What We're Looking For:

• Excellent spoken and written English
• Clear, professional communication skills
• Comfortable speaking with US customers over the phone
• Strong customer service skills
• Good problem-solving abilities
• Strong attention to detail
• Comfortable learning new software and systems
• Able to learn and follow established processes
• Dependable and responsible
• Able to work independently once trained
• Willing to ask questions and communicate openly
• Comfortable receiving feedback and using it to improve
• Team-oriented and willing to support others
• Previous administrative or customer service experience is preferred
• CRM experience is a plus
• Lawn care or home service industry experience is a plus

What You'll Receive:

• Competitive salary
• Direct US-based company
• Paid US holidays once full-time
• Training and support to help you succeed
• Yearly salary review
• A role that can grow with you, not cap you
• Stable, long-term employment
• Opportunity to grow with the company
• Variety of work across admin, customer service, and phone sales
• A team that values initiative, communication, and ownership
• We're looking for a year-round, full-time person to be as much a part of our growing team as if you were here in person!

We're hiring a Virtual Assistant for a long-term position with a knack for handling dynamic schedules, juggling multiple priorities, and staying two steps ahead. If you're not interested in a lasting role with growth opportunities, you're working for another client/company, and you don't have the qualifications, please do not apply.

But if this resonates with you, we look forward to your application!

Please do not contact us directly by email .

All applications must be submitted through OLJ. Candidates who reach out to us directly via email will be automatically disqualified from consideration.