Paid Research Consultation: Current & Former BPO Tier 2 / SME / Escalation Specialists (Social Media Operations)⁠

We are conducting an independent research and media study on the operational workflows, escalation systems, and ticketing structures within tech support / BPO operations in the Philippines.

We are looking for CURRENT or FORMER BPO professionals (L2, L3, SME, Escalation Specialists, QA, Team Leads) who have handled major social media projects (e.g., TDCX / Project Like, TaskUs, Accenture, Concentrix, Teleperformance, etc.).

KEY HIGHLIGHTS & CONFIDENTIALITY:

• 100% TEXT-BASED / CHAT ONLY: Absolutely NO video calls and NO voice calls required. Everything is conducted entirely via private text messaging (Signal, Telegram , WhatsApp, Reddit DM, or platform chat).
• High & Fast Compensation: Very generous pay ($30+ USD) sent immediately upon completion via GCash, PayPal, or Wise for a brief, straightforward text Q&A session.
• Complete Anonymity: 100% off-the-record. We never ask for your real name, personal details, employee ID, or internal customer secrets. Purely workflow and structure questions.

Apply now for a quick screening chat!

Please reply with:
1. Which BPO company and your exact role/title?
2. Were/are you L1, L2/L3, SME, Escalation, or Team Lead?
3. Current or former employee?
4. Did you handle ticketing, case management, or escalation queues?