Customer Service & Operations Virtual Assistant

We are a growing care company building the workforce infrastructure for modern family support.
We connect families with trusted, carefully matched caregivers and manage the experience from booking through completion. Our work sits at the intersection of technology, hospitality, and care, with a strong emphasis on creating thoughtful, seamless experiences for the families we serve.
We are looking for a Customer Service & Operations Virtual Assistant to join our growing team.
This is a client-facing role for someone who is comfortable communicating with people, navigating moving pieces, following through on details, and figuring out what needs to happen next.
What You'll Do
Communicate with clients through phone, email , and text
Conduct client check-ins and follow-ups
Respond to questions and requests
Coordinate with caregivers and internal team members
Help manage scheduling and day-to-day client needs
Follow up on outstanding items
Keep client information and operational details organized
Identify issues and help move them toward resolution
Support the team with administrative and operational tasks
Help ensure that nothing falls through the cracks
What We're Looking For
We're looking for someone who is:
An excellent communicator
Warm, polished, and professional
Naturally curious
Organized and detail-oriented
Resourceful and proactive
A strong critical thinker
Comfortable working with incomplete information
Able to exercise good judgment
Comfortable communicating with clients
Someone who naturally takes ownership
Prior experience in customer service, hospitality, operations, administration, virtual assistance, or another client-facing environment is helpful.
More than anything, we're interested in how you think, communicate, and approach people.
How to Apply
Please submit:
1. Your résumé
2. A 2–3 minute Loom video
For the Loom, imagine you are calling a current client to check in on their experience.
There is no script and no additional information will be provided.
Take the conversation from there and handle it as you naturally would.
After the call, briefly explain what you would do next.
A simple example of the format:
Imagine you're calling a client after they've been working with your company for a week.
How would you naturally open the conversation and check in?
That's the general idea.
For your actual Loom, create your own client check-in and take it from there.
We intentionally leave the scenario open-ended. We want to see how you communicate, what you think to ask, what you notice, and how you approach a situation when you don't have a script telling you exactly what to do.
Please do not write or read from a script. We want to hear you communicate naturally.
Important
The Loom is required for consideration. Applications submitted without a Loom video will not be reviewed.
Please include your Loom link with your application.