Credit Repair Client Success Manager

Be Limitless Enterprise is looking for a highly organized, proactive Client Success Manager to help manage and support our credit repair clients throughout their journey.

This role is for someone who is excellent with people, communicates clearly, stays on top of details, and knows how to make clients feel taken care of.

Your Role

You will be responsible for making sure every client has a smooth experience from onboarding through completion of their credit repair process.

You’ll serve as one of the main points of contact between our clients and our credit repair team.

Responsibilities

Onboard new credit repair clients

Welcome clients and clearly explain the next steps

Make sure all required documents and credit monitoring information are collected

Monitor client accounts and progress

Provide clients with regular status updates

Respond to client questions through phone, text, email , and CRM

Follow up with clients who are missing documents or need to complete action items

Make sure clients upload correspondence received from credit bureaus and creditors

Coordinate with our dispute team to resolve client issues

Keep client notes, stages, and tasks updated inside our CRM

Identify frustrated or at-risk clients before problems escalate

Help improve client retention and overall customer experience

Schedule client follow-up calls when necessary

Escalate important situations to management

Ensure no client falls through the cracks

What We're Looking For

We want someone who is:

Extremely organized

Great at communicating

Professional and personable

Comfortable speaking with clients on the phone

Strong with follow-up

Detail-oriented

Reliable and accountable

Comfortable learning new software

Able to manage multiple clients at once

Solution-oriented instead of waiting to be told what to do

Credit repair experience is strongly preferred.

Experience using GoHighLevel, credit repair software, CRMs, Slack, Notion, or similar systems is a plus.