Operations & Dispatching Clerk – Security Systems Company

Company: New York Security Solutions
Industry: Commercial Security & CCTV Installation
Employment Type: Full-Time
Location: Remote

About Us

New York Security Solutions is an established commercial security systems company serving businesses throughout New York. Since 2009, we have specialized in CCTV camera systems, security installations, and ongoing support for commercial clients.

We’re looking for a dependable, organized, and professional Operations & Dispatching Clerk to support our day-to-day operations, customer communication, scheduling, and administrative workflow.

Responsibilities:

• Manage company email s and respond to inquiries
• Answer incoming customer calls and email s professionally
• Route calls and requests to the appropriate team member
• Assist with dispatching and coordinating service requests
• Organize and maintain digital files and documents
• Perform data entry and maintain accurate company records
• Update online forms, Excel spreadsheets, and Google Sheets
• Manage correspondence with clients, customers, and business partners
• Send follow-up email s, reminders, and status updates
• Follow up with clients regarding quotes and proposals
• Research customer questions or concerns when necessary
• Address customer concerns in a timely and professional manner
• Keep track of outstanding tasks and ensure important follow-ups are completed

Who We’re Looking For:

• Highly organized and detail-oriented
• Reliable, consistent, and accountable
• Strong written and verbal communication skills
• Professional and confident on the phone
• Comfortable communicating directly with customers
• Proactive and able to work independently
• Strong follow-through and time-management skills
• Comfortable managing multiple priorities
• Experienced with email , Google Sheets, Excel, and online systems
• Able to research and problem-solve independently
• Fluent in written and spoken English

Previous experience in dispatching, customer service, operations, administrative support, construction, HVAC, security, or another service-based company is a plus.

How to Apply
Please submit your updated resume for consideration.
Qualified candidates will be contacted directly to schedule an interview.

Applications without a resume will not be considered.