Remote Dispatch & Administrative Assistant | Full-Time | $4.50–$5.50/hr

City Air HVAC is an established HVAC company serving the NYC metropolitan area. We’re looking for an experienced, organized, and proactive Dispatch & Administrative Assistant to support our daily operations.

Schedule:
Monday–Friday
Philippines: 8:00 AM–4:00 PM PHT
New York: 8:00 PM–4:00 AM ET (previous day)

Responsibilities:

• Dispatch and coordinate technicians throughout the day
• Schedule and confirm customer appointments
• Monitor and respond to emails
• Communicate with technicians, customers, and team members
• Handle scheduling changes and prioritize service calls
• Maintain accurate customer and appointment information
• Follow up on pending tasks to ensure nothing is missed

Requirements:

• Previous dispatching experience required
• Experience scheduling appointments and coordinating field/service teams
• Strong English communication skills — written and verbal
• Highly organized and able to manage multiple priorities
• Reliable, responsive, and comfortable working independently
• Customer service or HVAC/service-industry experience is a plus

Compensation & Growth:

• Starting pay: $4.50 USD/hour
• 90-day performance review with opportunity to increase to $5.50/hour
• Quarterly performance-based bonuses
• Benefits + paid time off after 1 year

Performance is evaluated based on reliability, attendance, communication, organization, response time, accuracy, and overall dispatching performance.

To Apply:
Send your resume and a short introduction describing your previous dispatching experience, including the type of company you worked for and your main responsibilities.