Receptionist/Assistant

We are looking for a dependable, organized, and professional Patient Care & Administrative Assistant to help support the day-to-day operations of our office.

The ideal candidate should be comfortable communicating with patients by phone and email , following through on assigned tasks, and using basic computer software and AI tools to work efficiently.

Primary Responsibilities:

Answer incoming phone calls professionally and assist patients with basic questions.
Return missed calls and voi cemail messages in a timely manner.
Respond to email s and maintain professional communication with patients.
Follow up with current and prospective patients as needed.
Perform patient recall calls and reach out to patients who have not scheduled follow-up appointments.
Send superbills and other requested patient documents.
Follow up on outstanding administrative items.
Ask satisfied patients to leave reviews and help improve the practice’s online presence.
Conduct basic online research when requested.
Utilize AI tools, including ChatGPT or similar platforms, to assist with research, writing, organization, and administrative tasks.
Maintain accurate and organized patient communication and office records.
Assist with additional general office and administrative duties as needed.

Qualifications:

High school-level English reading and comprehension skills.
Able to communicate clearly and professionally in English by phone, text, and email .
Basic computer skills and ability to learn new software.
Comfortable using email , internet-based programs, and AI tools.
Organized and able to follow instructions and complete tasks independently.
Reliable, responsible, and detail-oriented.
Friendly and professional when communicating with patients.
Able to follow up consistently and make sure tasks are completed.

Experience working in a medical, chiropractic, physical therapy, or healthcare office is helpful but not required.

We are looking for someone who is proactive, dependable, comfortable learning new systems, and willing to take ownership of their responsibilities.

Please submit a brief video introducing yourself, no longer than 30 seconds.