REMOTE TRANSPORTATION BOOKING & CUSTOMER SERVICE ASSISTANT

REMOTE TRANSPORTATION BOOKING & CUSTOMER SERVICE ASSISTANT

Four-Week Paid Trial | Remote | Philippines Preferred

We are seeking a reliable, professional, and highly organized Remote Transportation Booking & Customer Service Assistant to support MediGO and ABC Health Transportation, two Canadian non-emergency medical transportation operations.

The successful candidate will answer incoming calls, assist customers with transportation inquiries, enter bookings accurately, communicate trip updates, and maintain clear records of all activities.

KEY RESPONSIBILITIES

• Answer and return customer and facility calls professionally
• Respond to transportation inquiries by phone and email
• Collect complete booking information, including:

– Customer’s name and contact information
– Pickup and destination addresses
– Appointment and pickup times
– Type of transportation required
– Mobility and accessibility information
– Stairs, oxygen, weight, equipment, or other relevant transportation details

• Enter and manage transportation bookings through the MediGO booking system
• Coordinate booking requests for MediGO and ABC Health Transportation
• Send booking confirmations and trip updates to customers, families, facilities, and drivers
• Monitor transportation email s and respond using approved templates
• Follow up on pending bookings and missing information
• Notify customers and facilities of delays or scheduling changes
• Maintain accurate records of calls, email s, bookings, and actions taken
• Prepare a clear handover report at the end of each shift
• Protect customer information and maintain confidentiality
• Escalate urgent or unusual matters to management

The assistant will not approve special pricing, discounts, refunds, non-standard services, or booking exceptions without management authorization.

REQUIRED QUALIFICATIONS

• Excellent spoken and written English
• Clear, professional, and compassionate telephone manner
• Previous experience in customer service, call handling, dispatch, transportation coordination, healthcare administration, or virtual assistance
• Strong attention to detail and accuracy
• Ability to follow written procedures, scripts, and pricing guidelines
• Comfortable using email , Microsoft Teams, online booking systems, and web-based telephone systems
• Ability to remain calm when handling urgent or time-sensitive transportation requests
• Reliable computer and professional-quality headset
• Stable high-speed internet connection
• Backup internet and power arrangements
• Quiet and professional workspace
• Ability to work independently and provide clear handover reports

WORKING HOURS

All working hours are based on Ontario/Eastern Time:

• Friday: 5:00 p.m.–11:00 p.m.
• Saturday: 8:00 a.m.–10:00 p.m.
• Sunday: 8:00 a.m.–10:00 p.m.
• Monday: 7:00 a.m.–9:00 a.m.
• Some Ontario statutory-holiday coverage may be required

Overnight matters are limited to urgent calls and must be escalated to management.

TRIAL AND COMPENSATION

• Four-week paid trial
• C$350 for the four-week trial period
• Week 1: Training and supervised shadowing
• Weeks 2–4: Supervised independent coverage
• Continued employment will depend on reliability, communication, booking accuracy, customer service, and overall performance

HOW TO APPLY

Please provide:

1. Your current résumé
2. A short voice recording introducing yourself and explaining your relevant experience
3. A description of your experience answering business calls or coordinating bookings
4. Confirmation that you can work the listed Ontario/Eastern Time hours
5. Details of your computer, internet speed, backup internet, and power arrangements
6. Two professional references
7. Your expected monthly compensation after the trial period

Please begin your application with the words “MediGO Booking Assistant” to confirm that you have read the complete posting.